Request for Manual ID Verification – Account minhnguyen1504

[Nguyễn Văn Minh]

Dear MQL5 Support Team,

I hope this message finds you well.

I am writing to request a manual review of my identity verification process for my MQL5 account: **minhnguyen1504**.

Unfortunately, my previous verification attempt was rejected because I mistakenly submitted a **cropped photo of my Citizen Identification Card (CCCD)**. I was not aware that edited or trimmed documents were not allowed. I sincerely apologize for this misunderstanding.

I now fully understand the guidelines and have taken a **clear, original, unedited photo of my full ID**, ready to resubmit for proper verification.

However, I am currently unable to contact the support team directly, as the chatbot system does not provide an option to escalate to human support. Therefore, I am posting here with the hope that a moderator or support staff can help escalate my request for manual review.

### My account details:

- **Username**: minhnguyen1504  

- **Registered Email**: [e-mail]

Please kindly advise me on how to proceed, or re-enable the option to resubmit my identity document.

Thank you very much for your understanding and support. I truly appreciate your time and assistance.

Warm regards,  

**Nguyen Van Minh**

[Oleksandr Medviediev]

Nguyễn Văn Minh:

Dear MQL5 Support Team,

I hope this message finds you well.

I am writing to request a manual review of my identity verification process for my MQL5 account: **minhnguyen1504**.

Unfortunately, my previous verification attempt was rejected because I mistakenly submitted a **cropped photo of my Citizen Identification Card (CCCD)**. I was not aware that edited or trimmed documents were not allowed. I sincerely apologize for this misunderstanding.

I now fully understand the guidelines and have taken a **clear, original, unedited photo of my full ID**, ready to resubmit for proper verification.

However, I am currently unable to contact the support team directly, as the chatbot system does not provide an option to escalate to human support. Therefore, I am posting here with the hope that a moderator or support staff can help escalate my request for manual review.

### My account details:

- **Username**: minhnguyen1504  

- **Registered Email**: [e-mail]

Please kindly advise me on how to proceed, or re-enable the option to resubmit my identity document.

Thank you very much for your understanding and support. I truly appreciate your time and assistance.

Warm regards,  

**Nguyen Van Minh**

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