Problem in signal subscription SUPPORT - page 2

 
Eleni Anna Branou #:

don't believe that and its the first time I see something like this, the XAUUSD signal trades have been mapped to some Barrick Gold Corp. a NYSE company, which is entirely wrong and extremely dangerous!

I advise you to pause your signal subscription and close these trades immediately.

You need to find another broker that either has the XAUUSD symbol or it uses the GOLD symbol for trading the real 'Gold' commodity and not this company.

Hi Eleni,

How should I proceed to migrate my account?

I already have a new broker and I would like to transfer the signal subscripttion.

Should I unsubscribe on the account it is currently connected and Subscribe it again on the other without costs?

Not sure if migration is possible? MT5 interface is kind of stiff on signals at least it feels like that.

Best regards

 
Luis Maria Baptista Pina Soares #:

Hi Eleni,

How should I proceed to migrate my account?

I already have a new broker and I would like to transfer the signal subscripttion.

Should I unsubscribe on the account it is currently connected and Subscribe it again on the other without costs?

Not sure if migration is possible? MT5 interface is kind of stiff on signals at least it feels like that.

Best regards

You can move your signal subscription but once in a week only (no need to unsubscribe) so ...
I am suggesting to wait for Eleni to reply - just to confirm it -

 
Luis Maria Baptista Pina Soares #:

Hi Eleni,

How should I proceed to migrate my account?

I already have a new broker and I would like to transfer the signal subscripttion.

Should I unsubscribe on the account it is currently connected and Subscribe it again on the other without costs?

Not sure if migration is possible? MT5 interface is kind of stiff on signals at least it feels like that.

Best regards

Yes, you can do it as Sergey already instructed, there is no need to cancel your subscriptions.