XAUUSD chart issue - page 2

 
11.NT #:
It seems like the mods of this platform don’t really care about their customers huh 

It is not related to patform and to moderators of the forum (the mods of platform do not exist; we are the public forum moderators).

It is related to your computer and your OS.

Forum on trading, automated trading systems and testing trading strategies

XAUUSD chart issue

Sergey Golubev, 2024.12.05 14:54

...

Besides, as I told - the connection of Metatrader to the broker's server is very important (it is necessary to have this connection).
You should fix it (connection) ...

You may wait when someone with your OS who will share the experience with you (because it is on your comouter with your OS; it is not platform's bug):

Forum on trading, automated trading systems and testing trading strategies

XAUUSD chart issue

11.NT, 2024.12.05 14:58

It’s the 15inch M2 2023
macOS: Ventura 13.5

If not so - use Windows computer.

For example - I do not have Mac computer so I can not plactically help about what to change inside macOS or in firewall for good internet connection between patform and the broker's server.

 
11.NT #:
It seems like the mods of this platform don’t really care about their customers huh 

Firstly moderators are experienced normal users like you and not MQL5.com employees, so you are not their customer, they are only trying to help you.

Secondly download the Mac MT5 terminal from your broker's website, install it and use it to login into your broker trading account.

Then go to the MT5 >> View >> Symbols to enable the symbols you want.

XAUUSD is not the same in all broker, in some brokers is GOLD, in others may have some suffix etc.

So if you are trying to open a XAUUSD chart in a broker that has the GOLD symbol, it will simply not work.

 
You see I had to tell yall that you don’t care in order to get answer.
 
Sergey Golubev #:

It is not related to patform and to moderators of the forum (the mods of platform do not exist; we are the public forum moderators).

It is related to your computer and your OS.

You may wait when someone with your OS who will share the experience with you (because it is on your comouter with your OS; it is not platform's bug):


If not so - use Windows computer.

For example - I do not have Mac computer so I can not plactically help about what to change inside macOS or in firewall for good internet connection between patform and the broker's server.

I’m willing to pay and become a customer if it means that the issue is gonna get fixed 
 
Eleni Anna Branou #:

Firstly moderators are experienced normal users like you and not MQL5.com employees, so you are not their customer, they are only trying to help you.

Secondly download the Mac MT5 terminal from your broker's website, install it and use it to login into your broker trading account.

Then go to the MT5 >> View >> Symbols to enable the symbols you want.

XAUUSD is not the same in all broker, in some brokers is GOLD, in others may have some suffix etc.

So if you are trying to open a XAUUSD chart in a broker that has the GOLD symbol, it will simply not work.

Okey I’ll try that, thanks for the reply
 
11.NT #: It seems like the mods of this platform don’t really care about their customers huh 

The “mods of this platform” do not have customers. We are users just like you.

11.NT #: I’m willing to pay and become a customer if it means that the issue is gonna get fixed 
You can not “become a customer” of this web site or MetaQuotes. You “become a customer” of your broker.
 
11.NT #:
So does it have to do with the macOS??

i only asked the question because someone who has a mac will need to know that information. Information that you did not provide automaticly.

Did you search the site for your issue?

 
Michael Charles Schefe #:

i only asked the question because someone who has a mac will need to know that information. Information that you did not provide automaticly.

Did you search the site for your issue?

My broker fixed the issue, but they didn’t inform me how they did so. I’lol have to ask