Seller doesnt reply to my queries. Please advise.

New comment
 
I bought an EA from a seller, I have issues with the trading bot, but he doesn't reply to my queries. What is there to do? Please advise.
 

Forum on trading, automated trading systems and testing trading strategies

How can I refund after I bought product from market.

Ahmed Soliman, 2014.09.08 02:43

"VIII. Dispute Resolution#
In case disputes arise that cannot be resolved directly between the Buyer and the Seller, either party may apply to the administration of the mql5.com through Service Desk in the User profile."

I think this is the answer. 

..and thereare some details in two summary posts:

  • The product does not work for me - what to do? There are 3 options - post #133
  • dispute against buyer vs seller: post #254
 
smspano@hotmail.com: I bought an EA from a seller, I have issues with the trading bot, but he doesn't reply to my queries. What is there to do? Please advise.

Dear user,Feel free to post your problem here—maybe I can help!

 
This may actually be more of a Metatrader issue than anything else. I cannot place any trade on this chart.
10:08
The symbol window remains blank
Files:
Screenshot_2337m.png  183 kb
 
smspano@hotmail.com #:
This may actually be more of a Metatrader issue than anything else. I cannot place any trade on this chart.
10:08
The symbol window remains blank
All the symbols are related to the brokers only.

Besides, as I see - autotrading is OFF for your EA/robot (the robot does not have happy face on the chat).
 
smspano@hotmail.com #:
This may actually be more of a Metatrader issue than anything else. I cannot place any trade on this chart.
10:08
The symbol window remains blank

Check in MT4 >> View >> Symbols to see if these are indeed the correct symbols for your trading account, contact your broker if necessary.

 
Eleni Anna Branou #:

Check in MT4 >> View >> Symbols to see if these are indeed the correct symbols for your trading account, contact your broker if necessary.

This also happens on MT5, I cannot place any trade

Files:
Screenshot_33388.png  152 kb
 
smspano@hotmail.com #:

This also happens on MT5, I cannot place any trade

This is a different demo account.

What happens if you click the OK button in the New Order window?

 
Dear user, it looks like automatic trading might not be activated in your Metatrader. I suggest closing the platform, downloading the latest version from your broker's website, reactivating the EA on your account, and ensuring auto trading is enabled. This should usually resolve the issue.
New comment