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What's going on with the signals I purchased are out of sync with my account

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The signal I purchased is not in sync with my account.
Can anyone tell me how to solve this?
HELP HELP HELP

Make sure you've done everything as described here: 

How to Subscribe to MT4/MT5 Signal

https://www.mql5.com/en/forum/189731  (MT4)

https://www.mql5.com/en/forum/336422  (MT5)

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