trade account not logging in

 
Good day. I am trying to connect my trading account to my MT5 but as soon as I enter my account number and Trader password MT5 and MT4 (tried both) It doesn't give me any markets or a "show all" option under the market watch tab. Anyone know how to fix this ?
 
Ruben_BothaGood day. I am trying to connect my trading account to my MT5 but as soon as I enter my account number and Trader password MT5 and MT4 (tried both) It doesn't give me any markets or a "show all" option under the market watch tab. Anyone know how to fix this ?

In the MT5 terminal you can only use MT5 accounts. The same for MT4.

What message do you receive in the 'Journal' tab?

There you should see what is happening.

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