why closed my problem ticket

 

Dear sir/Madam

original said that will reply in 3 days, however closed my problem ticket directly, 

and didn't reply my question. 

already closed two tickets and didn't reply, and now i open new ticket again with same question.

please refund and release my account to let me purchase expert thanks 

 

If they have closed 2 tickets without any reply, then you are asking for something that is not possible.

You can't withdraw non earned funds, use your MQL5 account balance to purchase what you want.