Information in case of purchase error

[Giancarlo Marino]

Hello,

I made a mistake buying and canceled the order, I haven't activated anything and the 7 days haven't passed, how come even if I canceled, the money hasn't returned to my account?

(I want to switch from mt4 to mt5) 

Thanks 

[Sergey Golubev]

We are the forum users and we have nothing to do with any refund.

You can read this thread https://www.mql5.com/en/forum/446378 and write to the service desk if any issue with refund for example.
Because the service desk only can check about your activations, about when did you buy the product, how many days passed from it and more and more.

[Giancarlo Marino]

Thanks 

[Giancarlo Marino]

Has anyone on the forum had this problem?

[Miguel Angel Vico Alba]

Giancarlo Marino #: Has anyone on the forum had this problem?

Hi Giancarlo,

how do I cancel the order? Did you contact the service desk?

Refunds are not automatic. They must be requested at the service desk.

https://www.mql5.com/en/contact

[Sergey Golubev]

Miguel Angel Vico Alba #:

Hi Giancarlo,

how do I cancel the order? Did you contact the service desk?

Refunds are not automatic. They must be requested at the service desk.

https://www.mql5.com/en/contact

It is automatic refund in case he bought this product within 7 days and did not activate it, and if he cancel the purchase so he may get automatic refund.

But it may be some particularities with it, besides - we on the forum can not check everything related to the products, activated or not and so on.
And because of that - it may be good for him to write to the service desk (because they can check).

[Giancarlo Marino]

Perfect, ticket created, awaiting response.  Thank you very much.