Subscribed Signal Not Copied


I have subscribed to a new signal and also to a MQL5 VPS, and synchronized the setting with the VPS. Do I need to keep the MT5 app open or can I close my app since the settings are synchronized with the VPS. I had closed the app and the signal did not copy the trades.

Please advise.


Make sure you've done everything as described here: 

How to Subscribe to MT4/MT5 Signal  (MT4)  (MT5)