Product bought but not listed in my purchase



can someone help me to understand why i can't find an EA that i bought with paypal in my purchase list?

I paied with paypal and the transaction was fine, but on mql5 i can't find the EA that i bought.

I opened a ticket, but no one answer and solve the problem

I must contact paypal and block the payment or exist another method that can help me?

Sergey Golubev  
You bought the product from the Market under your username, and it is not listed in your profile here?

It depends on how many days ago you bought it.
Because the payment from paypal is going from one bank to an other one and it takes time.
And that is why the users are depositing the fund to their mql5 profile first, and paying directly from mql5 profile.

ok solved now after i opened the ticket on this forum.

They refund me, for a technical problem with payment platform