Account name not verified

[Dilis Jay]

Hi, 

I just recently purchased an EA but it says account name is not verified 

"Account Name not verified: EA is not allowed to run on this account Name"

hope you can help me 

[Mohammed Abdulwadud Soubra]

James Marlon Francisco:

Hi, 

I just recently purchased an EA but it says account name is not verified 

"Account Name not verified: EA is not allowed to run on this account Name"

hope you can help me 

Seems you bought outside mql5 market. 

So contact the seller 

[Dilis Jay]

the EA i purchased is from here MQL5 experts

https://www.mql5.com/en/market/mt5/expert?filter=swing3

[Dilis Jay]

Mohammed Abdulwadud Soubra #:
Seems you bought outside mql5 market. 

So contact the seller 

https://www.mql5.com/en/market/mt5/expert?filter=swing3 bought from here bro 

[Sergey Golubev]

James Marlon Francisco #:

https://www.mql5.com/en/market/mt5/expert?filter=swing3 bought from here bro 

You can speak with the seller of this EA for support.
Because he should know the meaning of it: "Account Name not verified: EA is not allowed to run on this account Name"

If you really purchased this product from the market by your username/name so this product should be listed on your profile here:
https://www.mql5.com/en/users/dilis.jay/market
And make sure that you fill Community tab of Metatrader with your forum login and forum password (your forum login is dilis.jay).

[Dilis Jay]

Sergey Golubev #:

You can speak with the seller of this EA for support.
Because he should know the meaning of it: "Account Name not verified: EA is not allowed to run on this account Name"

If you really purchased this product from the market by your username/name so this product should be listed on your profile here:
https://www.mql5.com/en/users/dilis.jay/market
And make sure that you fill Community tab of Metatrader with your forum login and forum password (your forum login is dilis.jay).

 

Yes bro i had  it on my purchased tab, also i log in to the community tab of my XM metatrader

[Sergey Golubev]

James Marlon Francisco #:

Yes bro i had  it on my purchased tab, also i log in to the community tab of my XM metatrader

In this case - contact with the seller asking him the meaning of it in your Metatrader 5: "Account Name not verified: EA is not allowed to run on this account Name"