Service desk - page 3

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Sky4rc #:

Thanks for your guidence before, but it's not work. I cannot install it


Make sure that:

  • that you have all the latest Windows Updates installed 
  • that you have Internet Explorer or Microsoft Edge latest version installed on your computer or VPS
  • that you are using the latest build of MetaTrader 4/5
  • that you are logged into your MQL5 account in MT4/5 >> Tools >> Options >> Community tab, using your login - NOT your email
  • that your MQL5 account password is less than 10 characters (if your password is 10 or more characters - change MQL5 account password here)

In case you still can't install the product in the terminal, try the following:

  1. Close ALL your MetaTrader terminals
  2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
  3. Delete all files starting from mql4.market.* and mql5.market.*
  4. Open the MetaTrader terminal
  5. Try to install your product again
[Deleted]
I need help to change my location 
sarbjit2233541 #:
I need help to change my location 
Go to https://www.mql5.com/en/users/sarbjit2233541/servicedesk and open a Support Ticket.
Ryan L Johnson #:
Go to https://www.mql5.com/en/users/sarbjit2233541/servicedesk and open a Support Ticket.
That's useful, i need to change my location too. tks
Hello MQL5 Support Team,
I am trying to register as a Seller on MQL5, but I am facing two major issues:
SMS OTP Issue: I am currently using the Vietnamese phone number <...>. However, I am completely unable to receive any SMS verification codes/OTP from your system. It seems that international SMS gateway messages are not being delivered to my carrier.
Identity Verification Issue: Due to the system restrictions or verification failures, I am unable to successfully complete the document verification process for my seller profile.
Could you please check my account status, assist me with manual identity/document verification, and help me resolve or bypass the phone OTP issue so I can complete my Seller registration?
Thank you for your time and assistance.
Best regards,
Van Chien Vuong
van chien vuong #:
Hello MQL5 Support Team,
I am trying to register as a Seller on MQL5, but I am facing two major issues:
SMS OTP Issue: I am currently using the Vietnamese phone number <...>. However, I am completely unable to receive any SMS verification codes/OTP from your system. It seems that international SMS gateway messages are not being delivered to my carrier.
Identity Verification Issue: Due to the system restrictions or verification failures, I am unable to successfully complete the document verification process for my seller profile.
Could you please check my account status, assist me with manual identity/document verification, and help me resolve or bypass the phone OTP issue so I can complete my Seller registration?
Thank you for your time and assistance.
Best regards,
Van Chien Vuong

This thread is not for the Support Team to be replied. It is the thread about how to contact with them.
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As to registration for the seller - read this post  

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