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I also have a problem.i accidently recharged my mql5 profile thinking that it was for topping up my trading account. I cannot withdraw the money and I have sent a request asking that to refund my money but they still haven't responded. What should I do. I just want my money back
Wait for the Service Desk reply, normally you can't withdraw non earned funds from your MQL5 account.
Subject: Refund Request – Accidental MQL5 Balance Top-Up
Hello,
I accidentally topped up my MQL5 account balance with 10 USD today using my bank card.
My intention was to deposit the money into a trading account, not my MQL5 account balance. The payment was made about one hour ago, and I have not used the balance to purchase any products or services.
I kindly request a refund to my original payment method.
Thank you for your understanding.
Subject: Refund Request – Accidental MQL5 Balance Top-Up
Hello,
I accidentally topped up my MQL5 account balance with 10 USD today using my bank card.
My intention was to deposit the money into a trading account, not my MQL5 account balance. The payment was made about one hour ago, and I have not used the balance to purchase any products or services.
I kindly request a refund to my original payment method.
Thank you for your understanding.
This is the users' forum and not the service desk thread.
We (the forum users) have nothing to do with any refund or deposit made by you for example.
You should contact with the service desk about it:
look at the bottom of this page for "Contacts and requests", and try to bypass the chatbot to create a ticket to the service desk.