How to refund

 
I originally wanted to recharge in the trading account, but the recharge was wrong.
 

This forum has nothing to do with any trading accounts.
Ask your broker for support.

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If you mistakenly deposited to your forum profile instead of trading account - write to the service desk here asking them for advice.

 
Sergey Golubev #:

This forum has nothing to do with any trading accounts.
Ask your broker for support.

I will delete your thread sorry.

No, that's my mql5 balance. I'm not a seller. I want a refund
 
宗霖 吴 #:
No, that's my mql5 balance. I'm not a seller. I want a refund

You told about trading account.
But your mql5 balance has nothing to do with any trading account.

If you are not a seller so you can not withdraw money from your mql5 balance (you can spend money for buying products or services here).

Forum on trading, automated trading systems and testing trading strategies

Discussion of article "Payments and payment methods"

Eleni Anna Branou, 2022.03.30 00:21

You can only withdraw earned funds from your MQL5 account, not money that you've deposited into it.


 
宗霖 吴 #:
No, that's my mql5 balance. I'm not a seller. I want a refund

If you want refund click on the following Link and explain them the problem: https://www.mql5.com/en/users/33502881/servicedesk

 
Is that all right? I've been waiting a long time
 
宗霖 吴 #:
Is that all right? I've been waiting a long time

Yes and be patient They will assist you

 
Ugochukwu Mobi #:

Yes and be patient They will assist you

Thanks! 
 
宗霖 吴 #:
Thanks! 

If After Tomorrow Monday They don't reply go to that same ticket and leave them another message like "Please May you Help, It has been more than 3 working days" 

 
Ugochukwu Mobi #:

If After Tomorrow Monday They don't reply go to that same ticket and leave them another message like "Please May you Help, It has been more than 3 working days" 

Ok I known. Thanks for ur help
 
宗霖 吴 #:
Ok I known. Thanks for ur help
Did you get your money back,im also facing the same issue right now

Reason: