Key obstacle affecting the growth and expansion of MT5 and MQL5 community

 
This is a message to the MT5 and MQL5 community. Metartrader5 is not working on wins10. This is the reason why most of new EA developers go back to MT4 because MT5 does not work properly on win10. 

I am used to MT4 now I switched to MQL5 to explore EA development and algo trading. But my MQL5 keeps on suddenly closing down. It works for a little while and then it automatically close down. I have tried to google but I cannot find a solution. I have approached some very experienced computer/software engineers but no solution. My laptop is 16 gb RAM win 10 Dell. I am running both MT4 terminals without problem. I use Wi-Fi for Internet connection. Why is metatrader5 keeps on closing? I have installed two new builds from metatrader5 and Roboforex but both of them keeps on suddenly closing down and unsaved information get lost, very annoying!! I have noticed that this problem has been going on for many years. It get reported and nothing is done. As result people get discouraged and go back to MT4. This is an appeal to MT5 and MQL5 community to resolve this issue because it is a major obstacle to the growth of this community. If MT4 works perfectly on win10, MT5 should work even better. I look forward for your feedback, cooperation and positive contribution!!

 
DoctorTanzanite:
This is a message to the MT5 and MQL5 community. Metartrader5 is not working on wins10. This is the reason why most of new EA developers go back to MT4 because MT5 does not work properly on win10. 

I am used to MT4 now I switched to MQL5 to explore EA development and algo trading. But my MQL5 keeps on suddenly closing down. It works for a little while and then it automatically close down. I have tried to google but I cannot find a solution. I have approached some very experienced computer/software engineers but no solution. My laptop is 16 gb RAM win 10 Dell. I am running both MT4 terminals without problem. I use Wi-Fi for Internet connection. Why is metatrader5 keeps on closing? I have installed two new builds from metatrader5 and Roboforex but both of them keeps on suddenly closing down and unsaved information get lost, very annoying!! I have noticed that this problem has been going on for many years. It get reported and nothing is done. As result people get discouraged and go back to MT4. This is an appeal to MT5 and MQL5 community to resolve this issue because it is a major obstacle to the growth of this community. If MT4 works perfectly on win10, MT5 should work even better. I look forward for your feedback, cooperation and positive contribution!!

I never experienced this problem and I've been using MT5 for a long time. Have tried to use it without any custom indicator or EA loaded (a clean installation)?

Windows has Event Viewer, there, in Windows Logs > Application you can see the error message related to metatrader, what error does it show?

 
I've been running MT5 for a few years on Win 10 and never experienced this. I actually have run multiple instances on the same machine. I'd do what the other suggested, check the event logs on your PC to see exactly why the program keeps crashing. 
 
DoctorTanzanite:
This is a message to the MT5 and MQL5 community. Metartrader5 is not working on wins10. This is the reason why most of new EA developers go back to MT4 because MT5 does not work properly on win10. 

I am used to MT4 now I switched to MQL5 to explore EA development and algo trading. But my MQL5 keeps on suddenly closing down. It works for a little while and then it automatically close down. I have tried to google but I cannot find a solution. I have approached some very experienced computer/software engineers but no solution. My laptop is 16 gb RAM win 10 Dell. I am running both MT4 terminals without problem. I use Wi-Fi for Internet connection. Why is metatrader5 keeps on closing? I have installed two new builds from metatrader5 and Roboforex but both of them keeps on suddenly closing down and unsaved information get lost, very annoying!! I have noticed that this problem has been going on for many years. It get reported and nothing is done. As result people get discouraged and go back to MT4. This is an appeal to MT5 and MQL5 community to resolve this issue because it is a major obstacle to the growth of this community. If MT4 works perfectly on win10, MT5 should work even better. I look forward for your feedback, cooperation and positive contribution!!

I have used MT5 for years on Windows 10 Dell 64bit, 16gb RAM without the issues you refer to.

 
DoctorTanzanite:
This is a message to the MT5 and MQL5 community. Metartrader5 is not working on wins10. This is the reason why most of new EA developers go back to MT4 because MT5 does not work properly on win10. 

I am used to MT4 now I switched to MQL5 to explore EA development and algo trading. But my MQL5 keeps on suddenly closing down. It works for a little while and then it automatically close down. I have tried to google but I cannot find a solution. I have approached some very experienced computer/software engineers but no solution. My laptop is 16 gb RAM win 10 Dell. I am running both MT4 terminals without problem. I use Wi-Fi for Internet connection. Why is metatrader5 keeps on closing? I have installed two new builds from metatrader5 and Roboforex but both of them keeps on suddenly closing down and unsaved information get lost, very annoying!! I have noticed that this problem has been going on for many years. It get reported and nothing is done. As result people get discouraged and go back to MT4. This is an appeal to MT5 and MQL5 community to resolve this issue because it is a major obstacle to the growth of this community. If MT4 works perfectly on win10, MT5 should work even better. I look forward for your feedback, cooperation and positive contribution!!

You have a problem and you are thinking the world has a problem...it's weird reasoning. If you want positive contribution don't start posting conclusions which doesn't make sense. There is no general issue with MT5.

What is your configuration ? What MT5 build ?

If MT5 starts even for a while, it should be reported in the logs : C:\Users\XXXX\AppData\Roaming\MetaQuotes\Terminal\[INSTANCE_ID]\Logs

Please post it.

 
Alain Verleyen #:

You have a problem and you are thinking the world has a problem...it's weird reasoning. If you want positive contribution don't start posting conclusions which doesn't make sense. There is no general issue with MT5.

What is your configuration ? What MT5 build ?

If MT5 starts even for a while, it should be reported in the logs : C:\Users\XXXX\AppData\Roaming\MetaQuotes\Terminal\[INSTANCE_ID]\Logs

Please post it.

Windows Event view error:
-----------------------------------------------------
There is no error related to Metatrader5 nor Metatrader4
There is one error (system error): Security Center failed to validate caller with error DC040780
Todo: I am reseaching on this one

--------------------------------------------------------------------
Metatrader5 downloaded from Metatrader5.com 
(MetaQuotes MetaTrader5 version:5:00 build 3035, 06 Sep 2021)
C:\Users\.....\AppData\Roaming\MetaQuotes\Terminal\...\logs
1.The log for today is empty. I opened metatrader5 five times and so far it has closed 5 times but there is no log for today
2.Log for yesterday shows the following:
IE 0 00:31:08.529 Terminal exit with code 0
CP 0 00:31:08.542 Network '51688418': disconnected from MetaQuotes-Demo
CH 0 00:31:08.855 Terminal stopped with 0
ML 0 00:31:08.867 Terminal shutdown with 0

-------------------------------------------------------------
------------------------------------------------------------
Metatrader5 downloaded from RoboForex.com 
(RoboForex MetaTrader5 version:5:00 build 3035, 06 Sep 2021)
C:\Users\.....\AppData\Roaming\MetaQuotes\Terminal\...\logs
1.The log for today is empty. I opened metatrader5 five times and so far it has closed 5 times but there is no log for today
2.Log for yesterday shows the following:
RM 0 16:49:46.078 Terminal exit with code 0
MI 0 16:49:46.093 Network '67025263': disconnected from RoboForex-ECN
JS 0 16:49:46.568 Terminal stopped with 0
JK 0 16:49:46.589 Terminal shutdown with 0
----------------------------------------------------------------------

Surprise
----------------------------------
I renamed all previous logs so that new logs may be generated. Yes new logs file have been generated. The the two instances of metatrader5 have shutdown more than 8 times
but the there is nothing in log files (log files are empty).
--------------------------------------------------------------

Metatrader5 works for about 10 to 20 minutes and suddenly it shutdown.
I have two instances of MT4, I closed all MT4 and restarted the computer.
But all Metatrader5 still shutdown: instant shutdown no freezing no warning

 
Alexandre Borela #:

I never experienced this problem and I've been using MT5 for a long time. Have tried to use it without any custom indicator or EA loaded (a clean installation)?

Windows has Event Viewer, there, in Windows Logs > Application you can see the error message related to metatrader, what error does it show?

Windows Event view error:
-----------------------------------------------------
There is no error related to Metatrader5 nor Metatrader4
There is one error (system error): Security Center failed to validate caller with error DC040780
Todo: I am reseaching on this one

--------------------------------------------------------------------
Metatrader5 downloaded from Metatrader5.com 
(MetaQuotes MetaTrader5 version:5:00 build 3035, 06 Sep 2021)
C:\Users\.....\AppData\Roaming\MetaQuotes\Terminal\...\logs
1.The log for today is empty. I opened metatrader5 five times and so far it has closed 5 times but there is no log for today
2.Log for yesterday shows the following:
IE 0 00:31:08.529 Terminal exit with code 0
CP 0 00:31:08.542 Network '51688418': disconnected from MetaQuotes-Demo
CH 0 00:31:08.855 Terminal stopped with 0
ML 0 00:31:08.867 Terminal shutdown with 0

-------------------------------------------------------------
------------------------------------------------------------
Metatrader5 downloaded from RoboForex.com 
(RoboForex MetaTrader5 version:5:00 build 3035, 06 Sep 2021)
C:\Users\.....\AppData\Roaming\MetaQuotes\Terminal\...\logs
1.The log for today is empty. I opened metatrader5 five times and so far it has closed 5 times but there is no log for today
2.Log for yesterday shows the following:
RM 0 16:49:46.078 Terminal exit with code 0
MI 0 16:49:46.093 Network '67025263': disconnected from RoboForex-ECN
JS 0 16:49:46.568 Terminal stopped with 0
JK 0 16:49:46.589 Terminal shutdown with 0
----------------------------------------------------------------------

Surprise
----------------------------------
I renamed all previous logs so that new logs may be generated. Yes new logs file have been generated. The the two instances of metatrader5 have shutdown more than 8 times
but the there is nothing in log files (log files are empty).
--------------------------------------------------------------

Metatrader5 works for about 10 to 20 minutes and suddenly it shutdown.
I have two instances of MT4, I closed all MT4 and restarted the computer.
But all Metatrader5 still shutdown: instant shutdown no freezing no warning

 
Eleni Anna Branou #:
Write in English please.

i speak french, please, translate and help us to solve our problem!

 
Kanous #:

i speak french, please, translate and help us to solve our problem!

You want help and you want us to translate?

Not a nice attitude for someone seeking help...

This is an English forum and you should write in English please.

 
DoctorTanzanite #:
Windows Event view error:
-----------------------------------------------------
There is no error related to Metatrader5 nor Metatrader4
There is one error (system error): Security Center failed to validate caller with error DC040780
Todo: I am reseaching on this one

--------------------------------------------------------------------
Metatrader5 downloaded from Metatrader5.com 
(MetaQuotes MetaTrader5 version:5:00 build 3035, 06 Sep 2021)
C:\Users\.....\AppData\Roaming\MetaQuotes\Terminal\...\logs
1.The log for today is empty. I opened metatrader5 five times and so far it has closed 5 times but there is no log for today
2.Log for yesterday shows the following:
IE 0 00:31:08.529 Terminal exit with code 0
CP 0 00:31:08.542 Network '51688418': disconnected from MetaQuotes-Demo
CH 0 00:31:08.855 Terminal stopped with 0
ML 0 00:31:08.867 Terminal shutdown with 0

-------------------------------------------------------------
------------------------------------------------------------
Metatrader5 downloaded from RoboForex.com 
(RoboForex MetaTrader5 version:5:00 build 3035, 06 Sep 2021)
C:\Users\.....\AppData\Roaming\MetaQuotes\Terminal\...\logs
1.The log for today is empty. I opened metatrader5 five times and so far it has closed 5 times but there is no log for today
2.Log for yesterday shows the following:
RM 0 16:49:46.078 Terminal exit with code 0
MI 0 16:49:46.093 Network '67025263': disconnected from RoboForex-ECN
JS 0 16:49:46.568 Terminal stopped with 0
JK 0 16:49:46.589 Terminal shutdown with 0
----------------------------------------------------------------------

Surprise
----------------------------------
I renamed all previous logs so that new logs may be generated. Yes new logs file have been generated. The the two instances of metatrader5 have shutdown more than 8 times
but the there is nothing in log files (log files are empty).
--------------------------------------------------------------

Metatrader5 works for about 10 to 20 minutes and suddenly it shutdown.
I have two instances of MT4, I closed all MT4 and restarted the computer.
But all Metatrader5 still shutdown: instant shutdown no freezing no warning


This is what I saw in the events.

------------------

MP 0 14:48:19.176 Terminal shutdown with 0

GP 0 14:48:41.195 Terminal update C:\Users\USER\AppData\Roaming\MetaQuotes\Terminal\6AB79ED795024EC1B7F61552A87628BC\MQL5 folder started

EL 0 14:48:46.281 Terminal update C:\Users\USER\AppData\Roaming\MetaQuotes\Terminal\6AB79ED795024EC1B7F61552A87628BC\MQL5 folder finished

CE 0 14:48:47.786 Terminal Deriv x64 build 3036 started for Deriv Limited

HR 0 14:48:47.787 Terminal Windows Vista Service Pack 2 build 6002, Intel Core i7-4700MQ  @ 2.40GHz, 0 / 3 Gb memory, 355 / 464 Gb disk, IE 11, UAC, GMT+0

CO 0 14:48:47.787 Terminal C:\Users\USER\AppData\Roaming\MetaQuotes\Terminal\6AB79ED795024EC1B7F61552A87628BC

FO 0 14:48:47.788 Compiler full recompilation has been started

FI 0 14:49:37.470 Terminal exit with code 0

KN 0 14:49:37.897 Terminal stopped with 0

RN 0 14:49:38.036 Terminal shutdown with 0

RK 0 14:50:22.394 Terminal shutdown with 0

DL 0 15:11:41.667 Terminal Deriv x64 build 3036 started for Deriv Limited

DI 0 15:11:41.684 Terminal Windows Vista Service Pack 2 build 6002, Intel Core i7-4700MQ  @ 2.40GHz, 0 / 3 Gb memory, 354 / 464 Gb disk, IE 11, UAC, GMT+0

HG 0 15:11:41.684 Terminal C:\Users\USER\AppData\Roaming\MetaQuotes\Terminal\6AB79ED795024EC1B7F61552A87628BC

GE 2 15:12:00.862 Network '100080679': authorization on Deriv-Server-02 failed (Invalid account)

KI 0 15:12:17.917 Broker Deriv-Server: no demo/preliminary groups on server side

FS 0 15:12:17.918 Broker Deriv-Server: no demo/preliminary groups on server side

HE 0 15:12:17.921 Broker Deriv-Server: no demo/preliminary groups on server side

FM 0 15:12:18.293 Broker Deriv-Server-02: no demo/preliminary groups on server side

RO 2 15:12:38.411 Network '100082679': authorization on Deriv-Server-02 failed (Invalid account)

ND 0 15:13:15.115 Broker Deriv-Server: no demo/preliminary groups on server side

RN 0 15:13:15.115 Broker Deriv-Server: no demo/preliminary groups on server side

FS 0 15:13:15.115 Broker Deriv-Server: no demo/preliminary groups on server side

JE 0 15:13:15.115 Broker Deriv-Server: no demo/preliminary groups on server side

KO 0 15:13:15.116 Broker Deriv-Server: no demo/preliminary groups on server side

CS 0 15:13:15.500 Broker Deriv-Server-02: no demo/preliminary groups on server side

IE 2 15:13:38.150 Network '3425500': authorization on Deriv-Server-02 failed (Invalid account)

IO 0 15:13:55.080 Network '3425500': authorized on Deriv-Demo through Access Point 1

LO 0 15:13:55.080 Network '3425500': previous successful authorization performed from 105.235.188.222 on 2021.09.07 17:20:20

DQ 0 15:13:55.362 Network '3425500': terminal synchronized with Deriv Limited: 0 positions, 0 orders, 22 symbols, 0 spreads

PL 0 15:13:55.362 Network '3425500': trading has been enabled - hedging mode

ME 0 15:13:55.443 Network '3425500': scanning network for access points

PM 0 15:14:13.827 Network '3425500': scanning network finished

PI 0 15:14:39.726 Tester MQL5 Cloud Server "MQL5 Cloud Europe" found

QO 0 15:14:39.726 Tester MQL5 Cloud Server "MQL5 Cloud USA" found

PI 0 15:14:39.726 Tester MQL5 Cloud Server "MQL5 Cloud Europe 2" found

EM 0 15:14:39.726 Tester MQL5 Cloud Server "MQL5 Cloud USA 2" found

NE 0 15:17:12.626 Terminal exit with code 0

NO 0 15:17:12.700 Network '3425500': disconnected from Deriv-Demo

HK 0 15:17:13.108 Terminal stopped with 0

IR 0 15:17:13.261 Terminal shutdown with 0


 
The problem is when the terminal shutdown.
Reason: