Trying to contact metaquotes

[PhilVirginiaTrade]

Hi I am trying to contact metaquotes and the only email address on google is wrong as is the phone number.

can anyone help 

[Sergey Golubev]

It depends on the issue you want to discuss.
For example -

• all technical issue or problems should be discussed on the forum;
• if you have some issue with your broker (trading accounts, money for trading etc) - ask your broker for support.

[PhilVirginiaTrade]

Sergey Golubev:

It depends on the issue you want to discuss.
For example -

• all technical issue or problems should be discussed on the forum;
• if you have some issue with your broker (trading accounts, money for trading etc) - ask your broker for support.

Sergey Golubev:

It depends on the issue you want to discuss.
For example -

• all technical issue or problems should be discussed on the forum;
• if you have some issue with your broker (trading accounts, money for trading etc) - ask your broker for support.

Sergey thanks I am really new to all this

I have MT4 giving me an error message in my log as follows can you help

0 11:25:26.631 System to be shutdown, request for close MetaTrader

0 11:25:27.163 MetaTrader build 1335 stopped because system shutdown

[Sergey Golubev]

Are you having Windows 10, right?

• Close all the charts, reconnect MT4 to your broker (or create the other demo account with the other broker) and start MT4 once again.
• Or uninstall MT4 and install the other version from the other broker's website.
• Or update MT4 (connect MT4 to MetaQuotes-Demo server/account and wait for updates; if updates is not coming - restart MT4 few times for example).

This is my MT4 (updated today):

[Sergey Golubev]

And this is my Windows (MT4 is writing it on the journal/logs):

11:12:21.619    MQL5.community: activated for 'newdigital', balance: 28.73
11:12:21.831    MQL5.chats: activated for 'newdigital'
11:16:49.046    MetaTrader 4 build 1340 stopped
11:16:55.231    MetaTrader 4 build 1340 started (MetaQuotes Software Corp.)
11:16:55.231    Windows 10 Home Single Language x64, IE 11, UAC, 2 x Intel Celeron N4020  @ 1.10GHz, Memory: 597 / 3918 Mb, Disk: 59 / 118 Gb, GMT+1
11:16:55.231    Data Folder: C:\Users\sgolo\AppData\Roaming\MetaQuotes\Terminal\A5F79250D105D8EC36C4584D2FB2DB98
11:16:57.807    '97900296': login on MetaQuotes-Demo through Access Point 1 (ping: 39.09 ms)
11:16:58.354    '97900296': previous successful authorization performed from 194.50.14.60
11:16:59.148    MQL5.community: activated for 'newdigital', balance: 28.73
11:16:59.381    MQL5.chats: activated for 'newdigital'

So, it is the written about the following:
I am having Windows 10 with 64 bit, I have Internet Explorer version 11 installed on computer, my MT4 build is 1340, and I filled Community tab of Metatrader with my forum login (and not with my email for example).

So, if I need any help or assistance - the people will help me because I provided all necessary technical information in the beginning.

[PhilVirginiaTrade]

Sergey Golubev:

And this is my Windows (MT4 is writing it on the journal/logs):

So, it is the written about the following:
I am having Windows 10 with 64 bit, I have Internet Explorer version 11 installed on computer, my MT4 build is 1340, and I filled Community tab of Metatrader with my forum login (and not with my email for example).

So, if I need any help or assistance - the people will help me because I provided all necessary technical information in the beginning.

Sergey    thanks for that.

Broker advises to load the new version.

I thought this would be automatic.

If i load the new version will i lose all my templates etc....

Thanks again u r very helpful

[PhilVirginiaTrade]

Sergey Golubev:

And this is my Windows (MT4 is writing it on the journal/logs):

So, it is the written about the following:
I am having Windows 10 with 64 bit, I have Internet Explorer version 11 installed on computer, my MT4 build is 1340, and I filled Community tab of Metatrader with my forum login (and not with my email for example).

So, if I need any help or assistance - the people will help me because I provided all necessary technical information in the beginning.

How do you login to the metaquotes demo server

[Sergey Golubev]

PhilVirginiaTrade:

How do you login to the metaquotes demo server

https://www.metatrader4.com/en/trading-platform/help/userguide/open_an_account