I have set up a signal using Alpari as my provider broker.
My subscriber does not get the signals because of error 'no symbol found'. He uses broker FXPrimus.
Alpari uses the symbol XAUUSD_i, but I have seen that only the first 6 characters are read so it should work.
It is related to the mapping (the mapping is the standard reafure in the Signal service).More information - read this small thread:
It can be fixed by changing the broker only (or your subscribers can use same broker and same account type with you).
OK thanks, that's what I feared. Can I change the MT4 account in my signal (to a different broker) or do I have to create a new signal?
You can't change the broker of an already published signal, you must create a new one I am afraid.
This is why is important to use a well known and popular broker when you are planning of publishing a signal.
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