About refund - page 2

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Anastasia555 #:
Thanks. This was my real question. So I back the full $712 (price inkl VAT), right?
If you cancel within 7 days, without having activated and installed your purchase, you will receiver a refund of the entire amount (including VAT) in your MQL5 account.
 
Hello, I purchased a product but it is no longer available and cannot be used. How can I get a refund? I purchased 399.
 
Sheng Hui Lai #:
Hello, I purchased a product but it is no longer available and cannot be used. How can I get a refund? I purchased 399.

If you purchased the product but the product was removed from the Market after that so you can still download and use the product (download it directly from Metatrader).

This is the procedure about HowTo:

Forum on trading, automated trading systems and testing trading strategies

The purchased tab is only showing the last two purchases

Alexey Petrov, 2021.01.19 11:17

Even if a Market product is removed from the showcase, those who already purchased it, can install it anytime from their MetaTrader terminal (Market \ Purchased section).

In case you don't see the product on the list of your purchases in the terminal, try the following:

  1. Close all your MetaTrader terminals
  2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
  3. Delete all files starting from mql4.market.* and mql5.market.*
  4. Open MetaTrader terminal
  5. Try to install product again

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In case you did not download the product so the refund may be available to your MQL5 forum profile (not to Visa/MasterCard and not to paypal etc (just to your forum profile only) - details:

Forum on trading, automated trading systems and testing trading strategies

About refund

Eleni Anna Branou, 2024.12.24 10:50

If you cancel within 7 days, without having activated and installed your purchase, you will receiver a refund of the entire amount (including VAT) in your MQL5 account.

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