i want to cancel a none active purchase

mwoodfork
28
mwoodfork  
hello I have a purchase that I was not able to access when I first purchased it is now locked on my account. can I have that purchase refunded?
Juvenille Emperor Limited
Moderator
17305
Eleni Anna Branou  
mwoodfork:
hello I have a purchase that I was not able to access when I first purchased it is now locked on my account. can I have that purchase refunded?

You can cancel a purchase if you haven't activate it.

mwoodfork
28
mwoodfork  
Eleni Anna Branou:

You can cancel a purchase if you haven't activate it.

Can you give me instructions on how
Juvenille Emperor Limited
Moderator
17305
Eleni Anna Branou  
mwoodfork:
Can you give me instructions on how

You should be able to cancel your purchase in the product's page here in MQL5.com, look on the left side where the purchase button originally was.

AKUKAYA13
30
AKUKAYA13  
Eleni Anna Branou:

You should be able to cancel your purchase in the product's page here in MQL5.com, look on the left side where the purchase button originally was.

what button.  i did not see any button to cancel purchase ?  
Files:
Juvenille Emperor Limited
Moderator
17305
Eleni Anna Branou  
Daniel Stein
106238
Daniel Stein  
AKUKAYA13:
what button.  i did not see any button to cancel purchase ?  

You have to check your "Purchases" section where you'll find a list of all tools you ever bought.

1

AKUKAYA13
30
AKUKAYA13  
no cancle purchase sir.  
Files:
Vladislav Andruschenko
251634
Vladislav Andruschenko  
AKUKAYA13 :
no cancle purchase sir.  

hover over the top product and a button will appear.

Juvenille Emperor Limited
Moderator
17305
Eleni Anna Branou  
I've just been informed that a  cancellation is only available for: non-rent purchases made within 7 days and having 0 activations.
AKUKAYA13
30
AKUKAYA13  
Eleni Anna Branou:
I've just been informed that a  cancellation is only available for: non-rent purchases made within 7 days and having 0 activations.
after i purchase.  i have trouble log in my mql5 community to my mt4 . . mql5 authorization fail. . i try many way to solve the problem.  . but i cannot solve the issue.  then after several day of trying . i found the problem is my id is to long  . i have try create new mql5 account.    and the problem mql5 authorization fail is solved.  . but the indicator that i purchase is on my old mql5. . so I decided to change my old id to new id.  but it impossible.the i read some people said i can cancel my inactive purchased. than i want to cancel my order form this acc. and re purchase in my new account . . i have sent tickets to service desk about my problems. other people said will solve the problem, but it take time. until now i don't get any awnser from service desk.  . and now i want cancle my inactive indicator that i purchase u said only "within 7 days and having 0 activations"

please.  I really don't understand why all this happen to me.  and why nobody even mql5 service desk cant help me out from all this issue . im feel very disappointed with all of this.  . 😖😖

this is a prove..

https://www.mql5.com/en/forum/259003/page10