Metatrader 5 - CQG unable to place orders

robby2478
14
robby2478  

Problem:
User (me) is unable to place futures orders from MT5 Windows/Android platforms, both Android mobile and Windows Desktop attempted.

Can the user place orders using a different platform? 

Yes, User can place orders using Multicharts and any CQG platform. these orders filled as expected.

Can the user log into MetaTrader5?

Yes, User can log into metatrader 5. User can see account balance, User can see pending orders (From other platforms), User CAN NOT create/modify orders from MetaTrader 5.

Is user logged in as investor?

No, User can see the buy/sell buttons. User can click the buttons, resulting in log exhibit A (See Below)

What does CQG say?

CQG says an incorrect login is being used. See cqg-rejected.PNG

What does AMP say?

Basically, User's balance is three figures (just testing out platforms for now), so AMP assumes User is an idiot (which may be true), and they advise user to switch to micro contracts (User already trading micros...)

See Exhibit C for more AMP details.


Exhibits


Exhibit A: MT5 Journal (Annotated By User)


Annotation: Login Successful
2021.02.22 18:40:51.820 Network 'xxxxxx': authorized on AMPGlobalUSA-Live through Access Server NEW (ping: 59.04 ms, build 2755)
2021.02.22 18:40:51.820 Network 'xxxxxx': previous successful authorization performed from xxx.xxx.xxx.xxx on 2021.02.22 23:58:06
2021.02.22 18:40:52.069 Network 'xxxxxx': terminal synchronized with AMP Global Clearing LLC: 0 positions, 2 orders, 4768 symbols, 0 spreads
2021.02.22 18:40:52.069 Network 'xxxxxx': trading has been enabled - netting mode

Annotation: Order placed from CQG. MT5 sees it.
2021.02.23 06:35:35.369 Trades 'xxxxxx': deal # buy 1 MESH21 at 3838.00 done (based on order #)

Annotation: Order placed from CQG, MT5 sees it.
2021.02.23 09:35:49.137 Trades 'xxxxxx': deal # sell 1 MESH21 at 3839.75 done (based on order #)

Annotation: Order placed from MT5, rejected by CQG
2021.02.23 10:20:43.298 Trades 'xxxxxx': buy limit 1 EPH21 at 3830.00
2021.02.23 10:20:43.606 Trades 'xxxxxx': accepted buy limit 1 EPH21 at 3830.00
2021.02.23 10:20:43.607 Trades 'xxxxxx': buy limit 1 EPH21 at 3830.00 placed for execution
2021.02.23 10:20:43.607 Trades 'xxxxxx': rejected buy limit 1 EPH21 at 3830.00 (Cannot process the order (error)


Exhibit B: CQG Order Rejected
(See cqg-rejected.PNG)

Exhibit C: Details sent to AMP, and responses.

<...>

Documentation on MQL5: Constants, Enumerations and Structures / Environment State / Account Properties
Documentation on MQL5: Constants, Enumerations and Structures / Environment State / Account Properties
  • www.mql5.com
Account Properties - Environment State - Constants, Enumerations and Structures - MQL5 Reference - Reference on algorithmic/automated trading language for MetaTrader 5
robby2478
14
robby2478  
My main question is, "What is AMPMT5Master?" (see cqg-rejected.PNG) I don't know where that username comes from or how to change it, But i think CQG doesn't like it.
Alain Verleyen
41522
Alain Verleyen  
robby2478:
My main question is, "What is AMPMT5Master?" (see cqg-rejected.PNG) I don't know where that username comes from or how to change it, But i think CQG doesn't like it.

Your exhibit B and C can't be seen ?

That seems an AMP issue.

robby2478
14
robby2478  

Thank you for your response.

Attempting to attach images once again.

AMP support says 'Login with the correct username"

CQG support says 'Login with the correct username"

I only see one place to login using MT5, I put my username/password exactly as instructed in the live setup email. login works


Maybe from the MetaTrader5 perspective, someone can tell me where to set this 'AMPMT5Master' username.

Incase the CQG image doesn't show, this is the text. Note the 'User' no idea from where this comes.


BUY 2 MESH21 @ 3884.75 LMT GTC

ID
#
492864044
# Serv
492864044
Symbol
MESH21
Order Type
LMT
User
AMPMT5Master
FCM
AMP
Account
acXXXXXX
Status
Rejected
Cmnt
Transaction history
3/1/21 10:28:43.162 – Rejected (18): Cannot process the order (error code 37). Please contact customer support for assistance (MiFID exec: NORE)
Files:
MT5About.PNG  35 kb
Alain Verleyen
41522
Alain Verleyen  
robby2478:

Thank you for your response.

Attempting to attach images once again.

AMP support says 'Login with the correct username"

CQG support says 'Login with the correct username"

I only see one place to login using MT5, I put my username/password exactly as instructed in the live setup email. login works


Maybe from the MetaTrader5 perspective, someone can tell me where to set this 'AMPMT5Master' username.

Incase the CQG image doesn't show, this is the text. Note the 'User' no idea from where this comes.


BUY 2 MESH21 @ 3884.75 LMT GTC

ID
#
492864044
# Serv
492864044
Symbol
MESH21
Order Type
LMT
User
AMPMT5Master
FCM
AMP
Account
acXXXXXX
Status
Rejected
Cmnt
Transaction history
3/1/21 10:28:43.162 – Rejected (18): Cannot process the order (error code 37). Please contact customer support for assistance (MiFID exec: NORE)
This is an AMP or CQG issue, nobody can help you here.
robby2478
14
robby2478  

CQG works fine

Multicharts works fine.

MetaTrader5 does not.

Looks like amp and cqg are doing what they're supposed to do.

But it's fine, I'll move on.