Problem:User (me) is unable to place futures orders from MT5 Windows/Android platforms, both Android mobile and Windows Desktop attempted.
Can the user place orders using a different platform?
Yes, User can place orders using Multicharts and any CQG platform. these orders filled as expected.
Can the user log into MetaTrader5?
Yes, User can log into metatrader 5. User can see account balance, User can see pending orders (From other platforms), User CAN NOT create/modify orders from MetaTrader 5.
Is user logged in as investor?
No, User can see the buy/sell buttons. User can click the buttons, resulting in log exhibit A (See Below)
What does CQG say?
CQG says an incorrect login is being used. See cqg-rejected.PNG
What does AMP say?
Basically, User's balance is three figures (just testing out platforms for now), so AMP assumes User is an idiot (which may be true), and they advise user to switch to micro contracts (User already trading micros...)
See Exhibit C for more AMP details.
Exhibit A: MT5 Journal (Annotated By User)
Annotation: Login Successful2021.02.22 18:40:51.820 Network 'xxxxxx': authorized on AMPGlobalUSA-Live through Access Server NEW (ping: 59.04 ms, build 2755)2021.02.22 18:40:51.820 Network 'xxxxxx': previous successful authorization performed from xxx.xxx.xxx.xxx on 2021.02.22 23:58:062021.02.22 18:40:52.069 Network 'xxxxxx': terminal synchronized with AMP Global Clearing LLC: 0 positions, 2 orders, 4768 symbols, 0 spreads2021.02.22 18:40:52.069 Network 'xxxxxx': trading has been enabled - netting modeAnnotation: Order placed from CQG. MT5 sees it.2021.02.23 06:35:35.369 Trades 'xxxxxx': deal # buy 1 MESH21 at 3838.00 done (based on order #)Annotation: Order placed from CQG, MT5 sees it.2021.02.23 09:35:49.137 Trades 'xxxxxx': deal # sell 1 MESH21 at 3839.75 done (based on order #)Annotation: Order placed from MT5, rejected by CQG2021.02.23 10:20:43.298 Trades 'xxxxxx': buy limit 1 EPH21 at 3830.002021.02.23 10:20:43.606 Trades 'xxxxxx': accepted buy limit 1 EPH21 at 3830.002021.02.23 10:20:43.607 Trades 'xxxxxx': buy limit 1 EPH21 at 3830.00 placed for execution2021.02.23 10:20:43.607 Trades 'xxxxxx': rejected buy limit 1 EPH21 at 3830.00 (Cannot process the order (error)
Exhibit B: CQG Order Rejected(See cqg-rejected.PNG)
Exhibit C: Details sent to AMP, and responses.
Your exhibit B and C can't be seen ?
That seems an AMP issue.
Thank you for your response.
Attempting to attach images once again.
AMP support says 'Login with the correct username"
CQG support says 'Login with the correct username"
I only see one place to login using MT5, I put my username/password exactly as instructed in the live setup email. login works
Maybe from the MetaTrader5 perspective, someone can tell me where to set this 'AMPMT5Master' username.
Incase the CQG image doesn't show, this is the text. Note the 'User' no idea from where this comes.
BUY 2 MESH21 @ 3884.75 LMT GTC
CQG works fine
Multicharts works fine.
MetaTrader5 does not.
Looks like amp and cqg are doing what they're supposed to do.
But it's fine, I'll move on.
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