Activating EA

Riaan Prinsloo
171
Riaan Prinsloo  
Hi, I have 4 activations left of the EA I bought. It doesnt show under "toolbox"-"market"-"purchased". How do I get to activate it?
Sergey Golubev
Moderator
122440
Sergey Golubev  

This is the general information about what to check: post (look at the screenshots).
And this is about how to fix (in case you checked everything):

Forum on trading, automated trading systems and testing trading strategies

The purchased tab is only showing the last two purchases

Alexey Petrov, 2021.01.19 11:17

Even if a Market product is removed from the showcase, those who already purchased it, can install it anytime from their MetaTrader terminal (Market \ Purchased section).

In case you don't see the product on the list of your purchases in the terminal, try the following:

  1. Close all your MetaTrader terminals
  2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
  3. Delete all files starting from mql4.market.* and mql5.market.*
  4. Open MetaTrader terminal
  5. Try to install product again

Riaan Prinsloo
171
Riaan Prinsloo  
Sergey Golubev:

This is the general information about what to check: post (look at the screenshots).
And this is about how to fix (in case you checked everything):


Hi Sergey, I opened "C:\Users\riaanpr1\AppData\Roaming\MetaQuotes\Terminal\Community" like you said but it doesn't show the "mql5.market.en.dat" files to delete.

Riaan Prinsloo
171
Riaan Prinsloo  

I did as you said, but can't find the files on the provided screenshot above. I'm using MT5 platform.


Sergey Golubev
Moderator
122440
Sergey Golubev  
Riaan Prinsloo:

Hi Sergey, I opened "C:\Users\riaanpr1\AppData\Roaming\MetaQuotes\Terminal\Community" like you said but it doesn't show the "mql5.market.en.dat" files to delete.

MT5?
Check post #1 once again (starting from "I made Community login: ...".
Your Community tab login in MT5 is riaanpr1
I cant install the purchased EA in MT5 platform
I cant install the purchased EA in MT5 platform
  • 2020.05.21
  • www.mql5.com
I click install but nothing happened, i try it for atleast 30 times already and it always come up with this message i am sure my username and passw...
Sergey Golubev
Moderator
122440
Sergey Golubev  

Update MT5, and check Market tab:


Sergey Golubev
Moderator
122440
Sergey Golubev  

In MT5:
File - Open Data Folder - and back to Terminal, after that - Community:

if it does not work - restart MT5, and once again: fill Community tab, check Internet Explorer and so on according to the post #1.

Riaan Prinsloo
171
Riaan Prinsloo  

I did it all

The EA doesnt show

Cant you login to my pc with Teamviewer and see what you can do

Sergey Golubev
Moderator
122440
Sergey Golubev  
Riaan Prinsloo:

I did it all

The EA doesnt show

Cant you login to my pc with Teamviewer and see what you can do

No sorry - I do not want to login to the other user's computer sorry.

1. Did you see this EA on your profile here?
https://www.mql5.com/en/users/riaanpr1/market

Is it for Metatrader 5?
You can check on your profile in this link:
https://www.mql5.com/en/users/riaanpr1/market

Post your screenshot.
This is my screenshot (upload here yours):

Sergey Golubev
Moderator
122440
Sergey Golubev  

2. Next - upload screenshot from your Metatrader 5 journal.
restart MT5, go to Journal and upload screenshot here.

This is my screenshot:

You can see that I sucessfully login to Community tab ("MQL5.community activated for ..."), and you can see my computer and IE 11 (it is Internet Explorer version 11).

So, restart your MT5 and post your screenshot about it.

Sergey Golubev
Moderator
122440
Sergey Golubev  

3. This is my build of MT5.
It is from the MT5 journal.

Post your same screenshot about your build.