stop out was not honored

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I am using some signal providers H20 and GFX. when i was setting up the account i put my stopout as to stop if equity is less than 250 usd.

but to my amazment my 500 usd account was a toltal loss to 0. so i was wondering why the account was not stopped when my equity fell to 250

thank you. 

 
florence32:

I am using some signal providers H20 and GFX. when i was setting up the account i put my stopout as to stop if equity is less than 250 usd.

but to my amazment my 500 usd account was a toltal loss to 0. so i was wondering why the account was not stopped when my equity fell to 250

thank you. 

Nothing we can do here, you have to write to Service Desk.
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