stop out was not honored

[florence32]

I am using some signal providers H20 and GFX. when i was setting up the account i put my stopout as to stop if equity is less than 250 usd.

but to my amazment my 500 usd account was a toltal loss to 0. so i was wondering why the account was not stopped when my equity fell to 250

thank you. 

[Alain Verleyen]

florence32:

I am using some signal providers H20 and GFX. when i was setting up the account i put my stopout as to stop if equity is less than 250 usd.

but to my amazment my 500 usd account was a toltal loss to 0. so i was wondering why the account was not stopped when my equity fell to 250

thank you. 

Nothing we can do here, you have to write to Service Desk.