I lost a license out of the 5 that I could activate on a purchase

Comandantf 2021.01.23 15:15

Hi, I re-installed metatrade4 where I had just installed a newly bought EA.

I still had 4 out of 5 licenses for activation, as the EA didn't work I re-installed mt4, but now I have 3 out of 5 licenses

The owner of the ea told me to contact mql5

Files:

Screenshot_2.png 24 kb

Screenshot_4.png 6 kb

Comandantf 2021.01.23 15:24 #1

I found this in the messages

Files:

Screenshot_7.png 105 kb

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Eleni Anna Branou 2021.01.23 15:33 #2

Comandantf:

Hi, I re-installed metatrade4 where I had just installed a newly bought EA.

I still had 4 out of 5 licenses for activation, as the EA didn't work I re-installed mt4, but now I have 3 out of 5 licenses

The owner of the ea told me to contact mql5

Your windows must have been updated in the meantime and when that happens all MQL5 Market purchases are uninstalled and you need to install them again.

Metaquotes usually credits one extra activation when a universal major windows update happens.

after windows 10 upgrade cant add paid indicators Windows 10 Update, purchased

Comandantf 2021.01.23 20:40 #3

Eleni Anna Branou:

Your windows must have been updated in the meantime and when that happens all MQL5 Market purchases are uninstalled and you need to install them again.

Metaquotes usually credits one extra activation when a universal major windows update happens.

Unfortunately, I didn't do the re-installation like this ... I took the metatrader4 folder, I deleted it and that's it.

The .exe was giving me an error to uninstall ..

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