I lost a license out of the 5 that I could activate on a purchase

Comandantf
25
Comandantf  
Hi, I re-installed metatrade4 where I had just installed a newly bought EA.

I still had 4 out of 5 licenses for activation, as the EA didn't work I re-installed mt4, but now I have 3 out of 5 licenses



The owner of the ea told me to contact mql5

Files:
Comandantf
25
Comandantf  
I found this in the messages
Files:
Screenshot_7.png  105 kb
Juvenille Emperor Limited
Moderator
16011
Eleni Anna Branou  
Comandantf:
Hi, I re-installed metatrade4 where I had just installed a newly bought EA.

I still had 4 out of 5 licenses for activation, as the EA didn't work I re-installed mt4, but now I have 3 out of 5 licenses



The owner of the ea told me to contact mql5

Your windows must have been updated in the meantime and when that happens all MQL5 Market purchases are uninstalled and you need to install them again.

Metaquotes usually credits one extra activation when a universal major windows update happens.

Comandantf
25
Comandantf  
Eleni Anna Branou:

Your windows must have been updated in the meantime and when that happens all MQL5 Market purchases are uninstalled and you need to install them again.

Metaquotes usually credits one extra activation when a universal major windows update happens.

Unfortunately, I didn't do the re-installation like this ... I took the metatrader4 folder, I deleted it and that's it.
The .exe was giving me an error to uninstall ..