Purchased ea not showing in production account.

[JohnBa]

Purcheased ea shows in my demo account as 'purcheased not yet installed' but is not showing as purchased on my production account. Any advice would be welcomed.

[Sergey Golubev]

What is "production account"?
For information:

the profile displays only significant purchases: read #14

[JohnBa]

production is real account

[Sergey Golubev]

JohnBa:

production is real account

Is it same Metatrader instance?
Because it does not depen on any trading account.
If the product is listed on your Purchased tab so you can download/install it on any account within available activations (one activation is per computer).

[Sergey Golubev]

If it is different Metatraders (different Metatrader instances: one Metatrader is having your purchases in Purchased tab, and the other Metatrader - do not have them) so use the following advice from the service desk (I checked it right now and it works):

Forum on trading, automated trading systems and testing trading strategies

The purchased tab is only showing the last two purchases

Alexey Petrov, 2021.01.19 11:17

Even if a Market product is removed from the showcase, those who already purchased it, can install it anytime from their MetaTrader terminal (Market \ Purchased section).

In case you don't see the product on the list of your purchases in the terminal, try the following:

1. Close all your MetaTrader terminals
2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
3. Delete all files starting from mql4.market.* and mql5.market.*
4. Open MetaTrader terminal
5. Try to install product again

[JohnBa]

worked. Thanks