What should you do if the market EA author do not answer you?

Zhang Fengqun
Moderator
3619
Zhang Fengqun  

Dear experienced traders


What should you do if the market EA author do not answer you? 

In my case, I run the EA for some time, but I have some questions and the author do not like to answer me....


Thank you in advance and best wishes

Sergey Golubev
Moderator
120939
Sergey Golubev  

If someone bought the product from the market, and the seller is not answering so it is not good case.
Because, according to the Rules -

"If complaints about the purchased Product arise, the Buyer should contact the Seller first to clarify the issue".

As there is no refund options for already used/activated products for the buyers so it is recommended to buy the products from the seller you know in person or you know on this forum.

Rules of Using the Market Service
Rules of Using the Market Service
  • www.mql5.com
The Market section of mql5.com is a service for safe purchasing and selling of programs written in the MQL5/MQL4 language, hereinafter referred to as Products. The "Market" service is available for use only to mql5.com registered Users aged 18 and older, who accepted and agreed to be bound by the terms and conditions of the Market Terms of Use...
Zhang Fengqun
Moderator
3619
Zhang Fengqun  
Thank you so much, Sergey.