Refund for Unused Signal Subscription

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Hi

I rented a signal for 3 months but after 1 month of trading, it can not replicate any where near what the signal is performing.   Can you get a refund for the unused portion of signal subscriptions?

If so, how do I do this?

Thanks


Eric

 

Forum on trading, automated trading systems and testing trading strategies

Can I refund a signal that i have'nt use yet

Eleni Anna Branou, 2017.03.27 10:43


If you cancel your subscription you will get a refund for the months, that haven't started yet.


 
Sergey Golubev:

Hi Sergey

How do you cancel the subscription if it's more than 24 hours?  I couldn't find where you can cancel button.

Thanks

 
EricForex:

Hi Sergey

How do you cancel the subscription if it's more than 24 hours?  I couldn't find where you can cancel button.

Thanks

https://www.mql5.com/en/signals/subscriptions

 
Eleni Anna Branou:

https://www.mql5.com/en/signals/subscriptions

Hi Eleni

Thanks for this.  Sorry my mistake, it's not the signal but a rental of the EA.

 
EricForex:

Hi Eleni

Thanks for this.  Sorry my mistake, it's not the signal but a rental of the EA.

As far as I know - there is no any options for refund in the Market.

By the way, if you did not activate the product so you can cancel it .. but as I understand - you already used it ..
 
Can I get my refunds  through my CRDB bank account because according to the information my refunds were already sent to me but my account was not loaded which means  I didn't get my refunds  so I opened another visa card but this time I opened a bank account  
 
Idrissa Mohamed #:
Can I get my refunds  through my CRDB bank account because according to the information my refunds were already sent to me but my account was not loaded which means  I didn't get my refunds  so I opened another visa card but this time I opened a bank account  

If you get a refund for something you've purchases here in MQL5.com, the money is returned to your MQL5 account and not into the initial form of payment.

https://www.mql5.com/en/users/idrissamohamed127/accounting

 

Payment was deducted twice for rent for one moth 

Kindly refund back to my card .I have not activated the EA

 
mongiwa #: Payment was deducted twice for rent for one moth Kindly refund back to my card .I have not activated the EA

Forum on trading, automated trading systems and testing trading strategies

Refund policy

Sergey Golubev, 2023.03.15 13:11

write to the service desk (there is "Contacts and requests" link at the bottom of this page:


Contacts and requests
Contact Us
Contact Us
  • www.mql5.com
Send your messages and see the history of your requests to the mql5.com support team even if you are not registered on the website.
 
mongiwa #:

Payment was deducted twice for rent for one moth 

Kindly refund back to my card .I have not activated the EA

You have probably paid for 2 months subscription, you can check the expiry date of your signal subscription, here:

https://www.mql5.com/en/signals/subscriptions

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