received payment deleted

Sergey Golubev 2014.07.19 15:24 #1

wienerschinken:
Today mql5.com deleted some payments i received for agents providing. Why?

ask to the servicedesk please

Rinor Memeti 2014.07.19 16:32 #2

newdigital:
ask to the servicedesk please

Okay i will do it. Thanks

James 2014.07.19 19:46 #3

I noticed the same also..

I lost about $0.15

Rinor Memeti 2014.07.20 00:05 #4

jfarre20:

I noticed the same also..

I lost about $0.15

good to know that im not The only one. Ask Service desk. I did it too. But they dient answered yet.

Michele Lazzarini 2014.07.20 01:25 #5

wienerschinken:
Today mql5.com deleted some payments i received for agents providing. Why?

Probably for the hardware upgrade they did.

Rinor Memeti 2014.07.20 11:31 #6

oddpip:
Probably for the hardware upgrade they did.

i thought about that too. Mql5 Service desk is not answering

James 2014.07.20 20:29 #7

wienerschinken:
good to know that im not The only one. Ask Service desk. I did it too. But they dient answered yet.

They still haven't answered me back yet...

I'm wondering if I should transfer money out before it all disappears...

What I assume happened, is their database rolled back to a previous checkpoint. I certainly hope they can fix this issue.

Indicators with alerts/signal Demo account password in Registration for the Real

Rinor Memeti 2014.07.20 21:44 #8

jfarre20:

They still haven't answered me back yet...

I'm wondering if I should transfer money out before it all disappears...

What I assume happened, is their database rolled back to a previous checkpoint. I certainly hope they can fix this issue.

i hope so too. They havent answered me too. I also lost agents passes. My Program is telling me that i have around 15000 passes but in my achievements Are just around 5000 listed

Steven Jellin 2014.07.20 21:56 #9

wienerschinken:
i hope so too. They havent answered me too. I also lost agents passes. My Program is telling me that i have around 15000 passes but in my achievements Are just around 5000 listed

I just logged in today too, I fortunately withdraw my $$ on Friday, and thought that was why my Rating dropped by about 10 points. I wonder if the switch to new hardware brought with it a a bit of a rollback in terms of data ?

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Rinor Memeti 2014.07.20 22:12 #10

Turker:
I just logged in today too, I fortunately withdraw my $$ on Friday, and thought that was why my Rating dropped by about 10 points. I wonder if the switch to new hardware brought with it a a bit of a rollback in terms of data ?

Mhmm could be but then they had to say it before :/