Contact and Support is not workinng

106

GP112233 2020.06.22 16:39

Hello, I was in a conversation with customer support in the Contact and Support section but I am not able to see the question anymore and have this message instead "Please wait for the answer in the existing request. If you have additional questions, ask them right there."

Support said they would make a single exception to withdraw the money I have in my account since it was not earned. Please let me know what I can do.

Thanks

Moderator
15432

Eleni Anna Branou 2020.06.22 16:40 #1

GP112233:

Support said they would make a single exception to withdraw the money I have in my account since it was not earned. Please let me know what I can do.

Thanks

As you are already told, you need to follow the comments in your open Service Desk request, we can't help you here, this is a user's forum.

106

GP112233 2020.06.22 19:33 #2

As I have already said, the conversation I had in the Service Desk disappeared and I have no option to add a new comment. Please ADVISE.

Moderator
15432

Eleni Anna Branou 2020.06.22 19:42 #3

GP112233:
As I have already said, the conversation I had in the Service Desk disappeared and I have no option to add a new comment. Please ADVISE.

We can't help you here, so open a new ticket with the Service Desk.

106

GP112233 2020.06.23 01:44 #4

WHERE?

Moderator
15432

Eleni Anna Branou 2020.06.23 06:53 #5

GP112233:

WHERE?

Wait then, as you were told.

106

GP112233 2020.06.23 18:25 #6

I've already been waiting. I think this is a glitch or they removed my question as it was there before. Please advise or give me another way to contact them.

41022

Alain Verleyen 2020.06.23 19:00 #7

GP112233:
I've already been waiting. I think this is a glitch or they removed my question as it was there before. Please advise or give me another way to contact them.

You already have a ticket use it, or WAIT for an answer, there is nothing else to do.

106

GP112233 2020.06.24 15:56 #8

Alain, the ticket disappeared and there are no other options. I can't believe you guys aren't able to see this.

Moderator
15432

Eleni Anna Branou 2020.06.24 15:58 #9

GP112233:
Alain, the ticket disappeared and there are no other options. I can't believe you guys aren't able to see this.

We can't see your Service Desk cases, only you and the Service Desk can, so we can't help you here.

We are forum moderators and not the customer service.

106

GP112233 2020.06.27 15:29 #10

Please tell me how I can contact customer service? The option disappeared.

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