Contact and Support is not workinng

GP112233
106
GP112233  

Hello, I was in a conversation with customer support in the Contact and Support section but I am not able to see the question anymore and have this message instead "Please wait for the answer in the existing request. If you have additional questions, ask them right there."

Support said they would make a single exception to withdraw the money I have in my account since it was not earned.  Please let me know what I can do.  


Thanks

Juvenille Emperor Limited
Moderator
15432
Eleni Anna Branou  
GP112233:

Hello, I was in a conversation with customer support in the Contact and Support section but I am not able to see the question anymore and have this message instead "Please wait for the answer in the existing request. If you have additional questions, ask them right there."

Support said they would make a single exception to withdraw the money I have in my account since it was not earned.  Please let me know what I can do.  


Thanks

As you are already told, you need to follow the comments in your open Service Desk request, we can't help you here, this is a user's forum.

GP112233
106
GP112233  
As I have already said, the conversation I had in the Service Desk disappeared and I have no option to add a new comment.  Please ADVISE.
Juvenille Emperor Limited
Moderator
15432
Eleni Anna Branou  
GP112233:
As I have already said, the conversation I had in the Service Desk disappeared and I have no option to add a new comment.  Please ADVISE.

We can't help you here, so open a new ticket with the Service Desk.

GP112233
106
GP112233  

WHERE?

Juvenille Emperor Limited
Moderator
15432
Eleni Anna Branou  
GP112233:

WHERE?

Wait then, as you were told.

GP112233
106
GP112233  
I've already been waiting.  I think this is a glitch or they removed my question as it was there before.  Please advise or give me another way to contact them.  
Alain Verleyen
41022
Alain Verleyen  
GP112233:
I've already been waiting.  I think this is a glitch or they removed my question as it was there before.  Please advise or give me another way to contact them.  
You already have a ticket use it, or WAIT for an answer, there is nothing else to do.
GP112233
106
GP112233  
Alain, the ticket disappeared and there are no other options.  I can't believe you guys aren't able to see this.
Juvenille Emperor Limited
Moderator
15432
Eleni Anna Branou  
GP112233:
Alain, the ticket disappeared and there are no other options.  I can't believe you guys aren't able to see this.

We can't see your Service Desk cases, only you and the Service Desk can, so we can't help you here.

We are forum moderators and not the customer service.
GP112233
106
GP112233  
Please tell me how I can contact customer service?  The option disappeared.