product not found in the database

[squallou]

Hello,

when i download something on the market i get this in my journal:

MQL5 Market    failed to get of info product (www.mql5.com:443 send failed [404: Not Found])

MQL5 Market    product [xxxx] not found in the database

What's the problem ?

Thank you.

[Eleni Anna Branou]

squallou:

Hello,

when i download something on the market i get this in my journal:

MQL5 Market    failed to get of info product (www.mql5.com:443 send failed [404: Not Found])

MQL5 Market    product [xxxx] not found in the database

What's the problem ?

Thank you.

You need to have Interner Explorer or Microsoft Edge installed in your computer, in order Market downloads and installation to work promptly.

[Mham2k]

Eleni Anna Branou:

You need to have Interner Explorer or Microsoft Edge installed in your computer, in order Market downloads and installation to work promptly.

Hi this same thing is happening to me, I just did it in internet explorer but i am still getting the same error. Any idea?

2020.07.21 10:23:31.027 MQL5 Market failed to get of info product (www.mql5.com:443 send failed [404: Not Found])

2020.07.21 10:23:31.027 MQL5 Market product [37199] not found in the database

2020.07.21 10:55:46.513 MQL5 Market failed to get of info product (www.mql5.com:443 send failed [404: Not Found])

2020.07.21 10:55:46.513 MQL5 Market product [37199] not found in the database

2020.07.21 10:56:20.675 MQL5 Market failed to get of info product (www.mql5.com:443 send failed [404: Not Found])

2020.07.21 10:56:20.675 MQL5 Market product [37199] not found in the database

[Sergey Golubev]

Mham2k:

Hi this same thing is happening to me, I just did it in internet explorer but i am still getting the same error. Any idea?

2020.07.21 10:23:31.027 MQL5 Market failed to get of info product (www.mql5.com:443 send failed [404: Not Found])

2020.07.21 10:23:31.027 MQL5 Market product [37199] not found in the database

2020.07.21 10:55:46.513 MQL5 Market failed to get of info product (www.mql5.com:443 send failed [404: Not Found])

2020.07.21 10:55:46.513 MQL5 Market product [37199] not found in the database

2020.07.21 10:56:20.675 MQL5 Market failed to get of info product (www.mql5.com:443 send failed [404: Not Found])

2020.07.21 10:56:20.675 MQL5 Market product [37199] not found in the database

Make sure that you fill Community tab with your forum login (mham2k) and your forum password.
Besides, you should have Internet Explorer the latest version installed on your computer (I am having the versison 11).

1. Where can I see my purchases? 
https://www.mql5.com/en/forum/9950/page70#comment_2564931  

2. How to Install an Earlier Purchased Application
https://www.metatrader5.com/en/terminal/help/market/market_buy

[hipermarathon]

hello I am having this problem and I have tried all the solution methods proposed in this mql5 forum.

my everything is up to date,

ı do not believe it is something with update problem. It is likely some features of windows 10 and 8.1 are not competible of MT4. MT4 developers need to solve this. It is not from our side, it is from theri side!

is anyone can generate a solution for this?

[Fernando Carreiro]

@hipermarathon #: hello I am having this problem and I have tried all the solution methods proposed in this mql5 forum. my everything is up to date, ı do not believe it is something with update problem. It is likely some features of windows 10 and 8.1 are not competible of MT4. MT4 developers need to solve this. It is not from our side, it is from theri side! is anyone can generate a solution for this?

Forum on trading, automated trading systems and testing trading strategies

Why i cant see MQL5 Market in my MT4 platfrom

Fernando Carreiro, 2023.03.12 11:03

I've confirmed this issue and a moderator has confirmed it too. The information has been passed on to MetaQuotes, and hopefully Monday they will start looking into resolving it.

[Gabriella1990]

Hello,

I am getting the following error:-

MQL4 Market: product [19928] not found in the database

Is there any solution ?

Regards

[Carl Schreiber]

Imho only Goolge.