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Is there some setting/parameter in the EA such as the following:
ECN (or STP) = false (or true).
?
Because if your account is ECN/STP account so EA should place the trade first, and stop loss/take profit should be placed as a second action by midifying already existing order.
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There is something in the Rules of Using the Market Service
In case disputes arise that cannot be resolved directly between the Buyer and the Seller, either party may apply to the administration of the mql5.com through Service Desk in the User profile.
But no one will believe in you (because you are not expert in the EAs sorry). I mean: if you wtite to the service desk telling them that
"EA works on strategy tester with "every tick based on the real tick" and does not work on same account while trading" - no one on the service desk will trust your words.
Because it is technical forum.
You should prove that EA does not work.
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So, I know two ways on this situation:
The forum will not help it his situation sorry.
Seller has turned off recieving messages, so what can be the other medium to contact him, also I have raised a support ticket regarding the same.
you were already informed of method to contact service desk with proof that ea is not working.