Can you upload the log?
Forum on trading, automated trading systems and testing trading strategies
MetaTrader 'Signal Tab' disappeared and Signals not being picked up from Provider
Sergey Golubev, 2018.08.21 16:13
Did you subscribe to the signal?If yes so - restart Metatrader, copy log file (the text) and place it here.
Example of log file - read this post in rus part of the forum here (log file will help because we can understand a lot of things reading this file).
Besides, there is one good thread where the forum users were trying to solve/to advice some issue (the issue was solved).You can read this thread with in-built translator which is located on the every post on the forum.The thread is here.
There is the reply from MQ that they know about this issue and going to fix it (if it is bug or any) - reply is on rus post here.
PS. I think (I have information from rus forum) that it was fixed.