My terminal has decided it doesn't want to receive new chart ticks or update the bid/ask prices in marketwatch for a few symbols. Yet it is connected to broker and the data for all other symbols is coming through fine. I also have another terminal running alongside it both with the same broker and all prices are updating perfectly on the other terminal. So I don't really understand what is going on in this terminal. They are both demo accounts running on MT4 build 1031 on a VPS server. The broker is FXCM and the symbols are the US30 and UK100.
It's like the price feed has just stopped for those two symbols, but only in one terminal. I've attached some images showing what I am seeing - 0 bid/ask in marketwatch and on the chart.
Has anyone else had a similar issue before and know a possible fix?
You should ask support to your VPS provider, and report this issue to Metaquotes ServiceDesk.
Check also the VPS Task manager, is there free RAM/Disk ? What about internet connection ?
Thanks for the response, I've just managed to resolve this with the brokers technical support in the end, had been on hold for while.
After some playing around data is now being received again :)
Thanks, will look into switching VPS then. Is there any provider you would recommend?
The broker have just offered me a deal on their VPS, I guess it would be the fastest connection to their data but I always have suspicions about using any broker software in case it could be manipulated.