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CopyTicks question - page 2

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LeoBaeta
34
LeoBaeta  
Alain Verleyen:
Thanks. Did you write to Metaquotes ServiceDesk ?


I haven't thought about contacting them before. Although I think that's what my broker should have done (as it seems to be a 'server side' problem) I've just reported it to them now. Let's wait for their answer.

hdedeus
5
hdedeus  

Hi LeoBaeta,

Just saw you thread today, 1 year later.

I'm from Brazil too and use both XP and Clear accounts. I'm able to get the ticks either from MT5 terminals or through code that I developed using CopyTicks().

I suppose the problem is that you are trying to export ticks from a symbol used to compute what MT5 calls "continuous series", meaning that they assemble information from various contracts into that symbol so that you can plot a continuous chart using that symbol. They perform some calculations on the data to adjust the values based on different methods, this is why you have WIN$, WIN$D and others.

You have to use a real contract name to get the symbols, like the current WINJ18 for example.

12
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