Signal error: Signal - synchronization failed, cannot get balance of signal provider, processing of trade actions disabled

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nemazero
95
nemazero  

Hi all, I've done a quick search of the forum but can't find an answer. Basically a signal I have been following had a big loss and since then (about 48hrs) I've been getting the following error and no trades have been made. "Signal - synchronization failed, cannot get balance of signal provider, processing of trade actions disabled". Any ideas on how to resolve this? Thanks. Dx

Marco vd Heijden
Moderator
8428
Marco vd Heijden  
Did you check the signal ?

Is it still live?
Aleksey Pak
3240
Aleksey Pak  

Hi dear

Please send a ticket to the Servicedesk with logs.

nemazero
95
nemazero  
Just checked and it's stopped. Does that mean that I'll get a refund on my Subscription fee?
Eleni Anna Branou
Moderator
7014
Eleni Anna Branou  
You should ask the signal provider and the service desk.
Marco vd Heijden
Moderator
8428
Marco vd Heijden  
nemazero:
Just checked and it's stopped. Does that mean that I'll get a refund on my Subscription fee?

Please see: https://www.mql5.com/en/signals/rules
Rules for copy trading in MetaTrader 4 and 5 - the Trading Signals service
Rules for copy trading in MetaTrader 4 and 5 - the Trading Signals service
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Terms of Service Trading Signals: Signal Providers, how to create a signal subscription signals.
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