Error msg: Signal synchronization failed, processing of trade actions disabled, anyone help

[u_maq]

I have followed the MT5 trading signals guide https://www.mql5.com/en/articles/523 to set up signals and everything seems to be ok but I am getting this  error msg in journal tab in MT5. This is DEMO account.

"synchronization failed, processing of trade actions disabled"

Thank you 

 

[johnmarc]

u_maq:

I have followed the MT5 trading signals guide https://www.mql5.com/en/articles/523 to set up signals and everything seems to be ok but I am getting this  error msg in journal tab in MT5. This is DEMO account.

"synchronization failed, processing of trade actions disabled"

Thank you 

 

I have the same problem on live account  , please help

[Alexey Petrov]

Please write to Service Desk providing all details including the log file of the terminal and its version.

[Rashid Umarov]

See in the terminal Help section Synchronization with Provider's Account

[johnmarc]

Thank you Rosh

[johnmarc]

It is recommended that trading accounts of the Subscriber and Provider be on the same trade server and in the same group of accounts for trading services provided. This will help to minimize the risk of inability to execute buy/sell transactions based on Provider's Signals

so does this mean i need the same broker as the provider???

[Alexey Petrov]

johnmarc:

so does this mean i need the same broker as the provider???

No, this is not obligatory. It's a recommendation

[Luke Forrest]

I know I am bringing up an old post but for anyone new looking for a resolution for this issue it is that you have no free margin, to free up some margin you will need to either close some positions (preferably while in positive) or deposit new funds

[Raja007]

I am getting the above error...please help me some one

[Sergey Golubev]

Raja007 #:

I am getting the above error...please help me some one

"processing of trade actions disabled" - it may be the broker who disabled the trading, or the trading on this forex symbol was disabled at Sunday  evening or Monday morning, or any other reason related to the broker.
"Off quotes" - this is off quotes (it is related to the broker's datafeed; this trade may be copied later.

You can provide the synchronization of your signal subscription with MQL5 VPS once again.