How to resolve the symbol that has sub letter issue?

 

Hi, 

I tried to subscribe to one of the signal service that trade "EURUSD" symbol.  However, on my broker, the symbol have additional letters behind every symbol such as "EURUSDlb".  Therefore, I was unable to use the service because the symbol mis-match.  On my Journal tab, it display as Signal - symbol EURUSD not found.

How can I resolved the sub letter issue so that I can use the service?

Thank, 

 
White to ServiceDesk ... by the way, as far as I know - the signals are working fine with different prefix/suffix of the pair ...
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