Download MetaTrader 5

Why do I not get help

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mlattin
33
mlattin  

I am not able to get Meta4 to install. Have placed 2 prior subjects with no answers. Can someone please help?

Downloads fine. Get proxy server pop up at location step. Have disabled anti-virus. Made Explorer default browser. Tried clicking cancel and placing Server sent by login info.

Using Win7.

Please help. At least reply.

Thanks

Mark

Drazen Penic
2686
Drazen Penic  

Some ideas:
  • Be more descriptive. 
  • Post some screenshots so that we can see how far installation went.
  • Write detailed steps on what you did (what proxy? what popup?).
  • Use proper English, for most of the people here English is not native and they have hard time understanding slang and shortened sentences.

Simon Gniadkowski
Moderator
18024
Simon Gniadkowski  
mlattin:

I am not able to get Meta4 to install. Have placed 2 prior subjects with no answers. Can someone please help?

 

Perhaps nobody reading your posts knows the answer . .  what did the Service Desk say ?
mlattin
33
mlattin  

How do I get to Service Desk?

To be more clear. I can download the set up .exe file with no problem. When clicking the file to run install, I am able to complete the first 2 step of agreement. At the install location when clicking next, I get a pop up for a proxy server log in. I do not use a proxy server. I contacted my internet provider and was informed that it is a program fault and contact them. I hope this is clear enough.

qjol
3243
qjol  

Service Desk

you can also try to install on another computer (not necessarily win 7 , even win XP or whatever)

copy the entire folder (MT4) to your computer (win 7)  

mlattin
33
mlattin  

I only have 1 computer.

How do I copy the entire folder?

Thanks for help:)) 

qjol
3243
qjol  
mlattin:

I only have 1 computer.

How do I copy the entire folder?


what difference does it make if you don't have another computer

mlattin:


How do I copy the entire folder?


use a flash drive or whatever
Ian Venner
2584
Ian Venner  
mlattin:

How do I get to Service Desk?

To be more clear. I can download the set up .exe file with no problem. When clicking the file to run install, I am able to complete the first 2 step of agreement. At the install location when clicking next, I get a pop up for a proxy server log in. I do not use a proxy server. I contacted my internet provider and was informed that it is a program fault and contact them. I hope this is clear enough.


The setup.exe is a pre-installer, when you run setup.exe it needs to connect to the internet to download the full MT4 installation, it sounds like the installer could not access the download server from your computer for some reason if not because you use a proxy server then maybe a firewall is blocking the connection. From your subsequent questions about how to copy a folder I am guessing someone else usually sets up your computer for you, you should ask them to take a look at it.
mlattin
33
mlattin  
qjol:


what difference does it make if you don't have another computer


use a flash drive or whatever



Where do I get the download from?
qjol
3243
qjol  

on the bottom of every page there is a link to download

 

 

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