Signal providers orders not processing

[lazymjs]

My signal providers orders are not processing in MT4 or at my broker,
I am logged in on MT4 and the "my subxcriptions" page shows my
subscription and my provider connected to my brokers account.
           Help please

[Alain Verleyen]

lazymjs:
My signal providers orders are not processing in MT4 or at my broker,
I am logged in on MT4 and the "my subxcriptions" page shows my
subscription and my provider connected to my brokers account.
           Help please

You probably have to configure your MT4 terminal to use the signal, see this article https://www.mql5.com/en/articles/523

[lazymjs]

angevoyageur:
You probably have to configure your MT4 terminal to use the signal, see this article https://www.mql5.com/en/articles/523

Hello angevoyageur,   I have read the article and believe I have everything set correctly,  trades copied on Oct 18 and Oct 21

  but have not copied since.  The MT4 journal shows logged in to proper account,  MQL5 my subscription show signal provider
  connect to broker with correct account.    Here is a copy of my journal log, trades for Oct 23 & 24 did not copy:

      2013.10.24 18:58:24    '17403': Signal - ping to signal server 47 ms, to trade server 114 ms
2013.10.24 18:58:24    '17403': Signal - synchronization finished successfully
2013.10.24 18:58:24    '17403': Signal - percentage for volume conversion selected according to the ratio of balances and leverages, new value 1%
2013.10.24 18:58:24    '17403': Signal - subscriber has balance 1 459.31 USD, leverage 1:100
2013.10.24 18:58:24    '17403': Signal - signal provider has balance 39 356.96 USD, leverage 1:500
2013.10.24 18:58:23    Credits: activated for 'lazymjs', balance: 3.01
2013.10.24 18:58:21    '17403': previous successful authorization performed from 108.220.202.125
2013.10.24 18:58:20    '17403': login
2013.10.24 18:58:15    '17403': Signal - failed send data [send request failed [12007]],[0]
2013.10.24 18:58:15    Credits: authorization failed (send request failed [12007])
2013.10.24 18:58:14    '17403': connect failed [No connection]
2013.10.24 18:58:14    '17403': ping failed
2013.10.24 12:31:52    '17403': Signal - ping to signal server 31 ms, to trade server 98 ms
2013.10.24 12:31:52    '17403': Signal - synchronization finished successfully
2013.10.24 12:31:52    '17403': Signal - percentage for volume conversion selected according to the ratio of balances and leverages, new value 1%
2013.10.24 12:31:52    '17403': Signal - subscriber has balance 1 459.31 USD, leverage 1:100
2013.10.24 12:31:52    '17403': Signal - signal provider has balance 39 356.96 USD, leverage 1:500
2013.10.24 12:31:52    '17403': Signal - money management: use 95% of deposit, equity limit: 0.00 USD, deviation/slippage: 0.5 spreads, copy SL/TP: disabled
2013.10.24 12:31:52    '17403': Signal - 'New Hope' for 'lazymjs' subscription found, 2013.11.16 expiration, enabled

                            Appreciate your help,  Marty

[Alain Verleyen]

lazymjs:
Hello angevoyageur,   I have read the article and believe I have everything set correctly,  trades copied on Oct 18 and Oct 21

  but have not copied since.  The MT4 journal shows logged in to proper account,  MQL5 my subscription show signal provider
  connect to broker with correct account.    Here is a copy of my journal log, trades for Oct 23 & 24 did not copy:

      2013.10.24 18:58:24    '17403': Signal - ping to signal server 47 ms, to trade server 114 ms
2013.10.24 18:58:24    '17403': Signal - synchronization finished successfully
2013.10.24 18:58:24    '17403': Signal - percentage for volume conversion selected according to the ratio of balances and leverages, new value 1%
2013.10.24 18:58:24    '17403': Signal - subscriber has balance 1 459.31 USD, leverage 1:100
2013.10.24 18:58:24    '17403': Signal - signal provider has balance 39 356.96 USD, leverage 1:500
2013.10.24 18:58:23    Credits: activated for 'lazymjs', balance: 3.01
2013.10.24 18:58:21    '17403': previous successful authorization performed from 108.220.202.125
2013.10.24 18:58:20    '17403': login
2013.10.24 18:58:15    '17403': Signal - failed send data [send request failed [12007]],[0]
2013.10.24 18:58:15    Credits: authorization failed (send request failed [12007])
2013.10.24 18:58:14    '17403': connect failed [No connection]
2013.10.24 18:58:14    '17403': ping failed
2013.10.24 12:31:52    '17403': Signal - ping to signal server 31 ms, to trade server 98 ms
2013.10.24 12:31:52    '17403': Signal - synchronization finished successfully
2013.10.24 12:31:52    '17403': Signal - percentage for volume conversion selected according to the ratio of balances and leverages, new value 1%
2013.10.24 12:31:52    '17403': Signal - subscriber has balance 1 459.31 USD, leverage 1:100
2013.10.24 12:31:52    '17403': Signal - signal provider has balance 39 356.96 USD, leverage 1:500
2013.10.24 12:31:52    '17403': Signal - money management: use 95% of deposit, equity limit: 0.00 USD, deviation/slippage: 0.5 spreads, copy SL/TP: disabled
2013.10.24 12:31:52    '17403': Signal - 'New Hope' for 'lazymjs' subscription found, 2013.11.16 expiration, enabled

                            Appreciate your help,  Marty

Seems there is some issue with the connexion. You have to write to ServiceDesk.