Cannot copy deal - MT5

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I am a subscriber of  Nos system I_MT5. There are problems, if the signal provider close a position. I get a massege: position perhaps closed. But the position is not closed, so I have to close the position later manually.


Version:MT5

Vers:5.00 Build 794

Sequence of action

GO    0    09:34:56    Signal    '544xxx': signal provider performed deal #2109309 sell 0.01 EURUSD.m at 1.30221
LL    0    09:34:56    Signal    '544xxx': symbol EURUSD.m mapped to EURUSD
ED    0    09:34:56    Trades    '544xxx': market sell 0.01 EURUSD
EQ    0    09:34:57    Trades    '544xxx': accepted market sell 0.01 EURUSD
MD    0    09:34:57    Trades    '544xxx': order #5788636 sell 0.01 / 0.01 EURUSD at 1.30219 done
OL    0    09:34:57    Trades    '544xxx': deal #5323739 sell 0.01 EURUSD at 1.30219 done (based on order #5788636)
DM    0    09:34:57    Signal    '544xxx': signal provider deal #2109309 sell 0.01 EURUSD.m at 1.30221 copied
GH    0    09:35:48    Signal    '544xxx': signal provider performed deal #2109396 buy 0.01 EURUSD.m at 1.30128
PH    2    09:35:48    Signal    '544xxx': cannot copy deal #2109396 buy 0.01 EURUSD.m at 1.30128, probably position is already closed
Documentation on MQL5: Standard Constants, Enumerations and Structures / Trade Constants / Deal Properties
Documentation on MQL5: Standard Constants, Enumerations and Structures / Trade Constants / Deal Properties
  • www.mql5.com
Standard Constants, Enumerations and Structures / Trade Constants / Deal Properties - Documentation on MQL5
 
Write to ServiceDesk please.
 
ok, I wrote a ticket 4 days ago, and waiting for an answer from the desk
 
kommentor:
ok, I wrote a ticket 4 days ago, and waiting for an answer from the desk
ServiceDesk is trying "to repeat" this error. So, make sure you provide all necessary information to them (just my experience).
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