Service Desk

[Peng Ji Sun]

Subject: Unable to receive SMS verification code – request for manual verification or phone number change

Dear MQL5 Support Team,

My name is Pengji Sun, and I am trying to complete the seller registration process on the MQL5 Market. However, I am unable to receive the SMS verification code on my phone number ([your country code + phone number]).

I have tried multiple times over the past few days, checked my phone's SMS blocking settings, and also attempted to use different browsers, but the code never arrives.

To verify that I am a genuine trader and EA developer, here is the link to my live trading account on Myfxbook:

As you can see, my EA has been running live for two months with a +39% return and a maximum drawdown below 5%. I am serious about selling my EA on the MQL5 Market.

Could you please help me either:

1. Manually verify my identity and activate my seller account, or

2. Change my registered phone number to an alternative one (I can provide a Google Voice number or another number that can receive SMS), or

3. Send the verification code via voice call instead of SMS?

I am happy to provide any additional documents (e.g., ID photo, live trading statement) if needed.

Thank you very much for your support. I look forward to your reply.

Best regards,

Pengji   Sun

[ MQL5 username]    fsnhsun2026

[ Email address attached to MQL5 account]

[e-mail]

[Optional: [phone]]

[Sky All]

朋友您好。

【新手必看】中文论坛请直接使用中文提问和讨论

https://www.mql5.com/zh/forum/488937

另外，您这个问题适合服务台的话，请直接联系服务台。

论坛和服务台的功能是不一样的哦。

感谢。