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"invalid ex5 file" error MT5

Someone is getting an "invalid ex5 file" error when trying to run a custom EA of mine. on my MT5 which is the exact same build version, there is no such error. anyone any idea

Messaging service still not working?

Is it just me, or is the messaging system still not working? - I click on "messages" and the messages page opens, but is not updated with the latest messages - it takes sometimes more than 1 minute before they synchronise - when I answer a messages, sometimes, after clicking "send", the types

How to contact support for sellers?

Is there any way to contact MQL5 support, besides the "service desk" which only deals with financial questions? As a developer on MQL5, it is sometimes crucial to have a support desk. Is there a phone number, or special email address

Reaper EA removed from market?

Since support only handles financial question, I'm asking here: Why is Reaper removed from MT4 market? As a developer this is very frustrating as the product is doing very well, and customers expect support through the website

MQL5 Ranking system

Anybody knows what is going on with the ranking system? EA's jump up and down in the ranking like crazy, depending on which day you are looking at it. One was at number 2 in the MT4 market, and then 1 day later, it is somehwere at page 2, which makes no sense at all

Metaquotes VAT number?

Does anybody know the VAT number for Metaquotes LTD

MT5 EA validation giving "there are no trading operations"

I'm trying to do a simple update on one of my MT5 EA's, but I keep getting the message "there are no trading operations " during the validation. The thing is: even when I upload previous versions (just to test if they still pass, with changed version number to a new version), which were already

MT5 Strategy Tester ERROR - MT5 Update (build 2006) Error message: "not enough available memory"

Log says:"2019.02.25 09:19:11.469 Core 1 not enough available memory, 4862 Mb used, 4282 Mb available, maximal available block is 4282 Mb Since the last update. Before that, I had no problems. It happens when doing longterm backtests on multiple pairs (2007-2019) computer has 16GB ram so should be

Do you lose an activation of an EA bought on the MQL market when VPS-provider upgrades hardware?

I got this question from a client, and I can't really find any answer about this. When you buy an EA on the market and you get for example 5 activations, and you install the EA on a VPS . What happens when the VPS hardware gets an upgrade (this will happen without a doubt). Do you lose that