How to contact support for sellers?

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Is there any way to contact MQL5 support, besides the "service desk" which only deals with financial questions?


As a developer on MQL5, it is sometimes crucial to have a support desk.


Is there a phone number, or special email address?

 
Wim Schrynemakers: Is there any way to contact MQL5 support, besides the "service desk" which only deals with financial questions? As a developer on MQL5, it is sometimes crucial to have a support desk. Is there a phone number, or special email address?

There is no other method. Just contact them anyway, by selecting any of the available options. Hopefully they will respond to your request for information on the situation about your product having been removed from the Market.

 
Hi Wim,

I just purchased an EA and I have two questions:
- I noticed the EA does not trade friday night and monday morning. Is this correct?
- So far all my trades have been 1 lot in size. I see there is a setting called "risk per trade" which suggests the lotsize will depend on the equity. If so, why does the lotsize not vary? If not, how is the lotsize determined?
By the way, your name sounds Dutch or Flemish. Do you speak Dutch?

Best, Maarten
 
mvanbaal:
Hi Wim,

I just purchased an EA and I have two questions:
- I noticed the EA does not trade friday night and monday morning. Is this correct?
- So far all my trades have been 1 lot in size. I see there is a setting called "risk per trade" which suggests the lotsize will depend on the equity. If so, why does the lotsize not vary? If not, how is the lotsize determined?
By the way, your name sounds Dutch or Flemish. Do you speak Dutch?

Best, Maarten

Contact the seller.

 

How?

 
mvanbaal:

How?

you can give him private messages

 

Hey all, I am facing issues with the KYC verification process. I hope this is the correct place to ask. I would like to verify as a seller but as I want to complete the 3D face matching, I get the error message.

'This link can't be opened. Disable your VPN and try again. Contact support if the issue persists.' 

I dont use a VPN service and my mobile phone isn't using any VPN service as well. I can't finde an Email to reach out for the support. Can anyone assist me? Got some tips, or maybe a Support-E-Mail? 

Thank you very much in advance.

 
TradeCoach #:

Hey all, I am facing issues with the KYC verification process. I hope this is the correct place to ask. I would like to verify as a seller but as I want to complete the 3D face matching, I get the error message.

'This link can't be opened. Disable your VPN and try again. Contact support if the issue persists.' 

I dont use a VPN service and my mobile phone isn't using any VPN service as well. I can't finde an Email to reach out for the support. Can anyone assist me? Got some tips, or maybe a Support-E-Mail? 

Thank you very much in advance.

All I can seem to think is that maybe your location is disabled on your phone?

Check your location settings in your settings app.

 
Ryan L Johnson #:

All I can seem to think is that maybe your location is disabled on your phone?

Check your location settings in your settings app.

Thank you for your reply. My Location are activated ..
 
@TradeCoach #: Can anyone assist me? Got some tips, or maybe a Support-E-Mail? 
We are unable to help you in the forum. For account, registration, or financial issues, please contact the Service Desk (they will reply, so please be patient) — https://www.mql5.com/en/contact 
Contact Us
Contact Us
  • www.mql5.com
Send your messages and see the history of your requests to the mql5.com support team even if you are not registered on the website.
 
Fernando Carreiro #:
We are unable to help you in the forum. For account, registration, or financial issues, please contact the Service Desk (they will reply, so please be patient) — https://www.mql5.com/en/contact 
Yeah, thats the next problem. As I wanted to write a request to the support the Button 'Create a request for support' does not work -  only the second 'Ask in the Forum' hence I wrote here in the general forum. Do you have any solution for that? Thank you in advance
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