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MT5 setup fail like this

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Amy Liu
644
Amy Liu 2016.08.18 08:57 

I try to download MT5 but always fail like this. I have tried and waited for whole day.........

 

Marco vd Heijden
Moderator
4708
Marco vd Heijden 2016.08.18 09:38  
Amy Liu:

I try to download MT5 but always fail like this. I have tried and waited for whole day.........

 

Hi can you please temporarily disable virus protection and run the installer as administrator.
Amy Liu
644
Amy Liu 2016.08.18 10:00  
Marco vd Heijden:
Hi can you please temporarily disable virus protection and run the installer as administrator.

I can install MT4 from any brokers.

Now run it as administrator and closed virus protection. It's the same......... 

Aleksey Pak
3555
Aleksey Pak 2016.08.18 13:26  
Amy Liu:

I can install MT4 from any brokers.

Now run it as administrator and closed virus protection. It's the same......... 

Please check your antivirus/firewall. Try download here
Amy Liu
644
Amy Liu 2016.08.24 05:11  
Aleksey Pak:
Please check your antivirus/firewall. Try download here
Thank you very much. I tried and I can setup MT5 at home, but I cannot setup MT5 in my office. I can setup MT4 both at home and in my office. So, there will be some network issue somehow in MT5 setup.
Aleksey Pak
3555
Aleksey Pak 2016.08.24 09:27  
Amy Liu:
Thank you very much. I tried and I can setup MT5 at home, but I cannot setup MT5 in my office. I can setup MT4 both at home and in my office. So, there will be some network issue somehow in MT5 setup.
Do you use proxy in the office?
Mohammad Soubra
25039
Mohammad Soubra 2016.08.25 14:00  
Why you not contact with the broker(s)
Inform the broker maybe the problem from them
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