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new purchased EA failed to download

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Mohsin Iqbal
268
Mohsin Iqbal 2016.04.05 11:14 

Hi,

today i purchased an EA within the mt5 , after successful payment , message appeared " failed to download". its my first buying and im so disappointment, in purchases section there is only demo version of the EA not the full one,  i also write to support service and waiting for their response, payment receiving email has also came

any one  can help in this regard so the matter solve quickly?

 thanks 

Geldberg Geldstein
3332
Geldberg Geldstein 2016.04.05 12:53  
imohsin786786:

Hi,

today i purchased an EA within the mt5 , after successful payment , message appeared " failed to download". its my first buying and im so disappointment, in purchases section there is only demo version of the EA not the full one,  i also write to support service and waiting for their response, payment receiving email has also came

any one  can help in this regard so the matter solve quickly?

 thanks 

Show the prtscreen pls.
Alain Verleyen
Moderator
30736
Alain Verleyen 2016.04.05 14:19  
imohsin786786:

Hi,

today i purchased an EA within the mt5 , after successful payment , message appeared " failed to download". its my first buying and im so disappointment, in purchases section there is only demo version of the EA not the full one,  i also write to support service and waiting for their response, payment receiving email has also came

any one  can help in this regard so the matter solve quickly?

 thanks 

You have to wait ServiceDesk answer.
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