new purchased EA failed to download

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Hi,

today i purchased an EA within the mt5 , after successful payment , message appeared " failed to download". its my first buying and im so disappointment, in purchases section there is only demo version of the EA not the full one,  i also write to support service and waiting for their response, payment receiving email has also came

any one  can help in this regard so the matter solve quickly?

 thanks 

 
imohsin786786:

Hi,

today i purchased an EA within the mt5 , after successful payment , message appeared " failed to download". its my first buying and im so disappointment, in purchases section there is only demo version of the EA not the full one,  i also write to support service and waiting for their response, payment receiving email has also came

any one  can help in this regard so the matter solve quickly?

 thanks 

Show the prtscreen pls.
 
imohsin786786:

Hi,

today i purchased an EA within the mt5 , after successful payment , message appeared " failed to download". its my first buying and im so disappointment, in purchases section there is only demo version of the EA not the full one,  i also write to support service and waiting for their response, payment receiving email has also came

any one  can help in this regard so the matter solve quickly?

 thanks 

You have to wait ServiceDesk answer.
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