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Help !!!! Purchased faulty indicator from marketplace and seller not responding to messages.

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remcurrence
32
remcurrence 2016.01.30 17:19 

Greetings good people, I recently purchased an indicator from the marketplace which seems to have a problem. The email alert functionality doesn't properly work: it constantly shows up an error. I have contacted the seller both on this platform and via his website, but no response yet. In the interim I am wondering if this MQL5 platform has a complaint handling procedure for customers in my situation?

 

Thanking you in advance of your responses.

Remcurrence. 

Stuart Browne
5819
Stuart Browne 2016.01.31 01:57  
remcurrence:

Greetings good people, I recently purchased an indicator from the marketplace which seems to have a problem. The email alert functionality doesn't properly work: it constantly shows up an error. I have contacted the seller both on this platform and via his website, but no response yet. In the interim I am wondering if this MQL5 platform has a complaint handling procedure for customers in my situation?

 

Thanking you in advance of your responses.

Remcurrence. 

If you can't get in contact with the seller, you will have to open a ticket with the service desk (left menu of your profile page)
remcurrence
32
remcurrence 2016.02.01 12:41  
Stuart Browne:
If you can't get in contact with the seller, you will have to open a ticket with the service desk (left menu of your profile page)
Thank you for your advice. The seller has since responded.
Stuart Browne
5819
Stuart Browne 2016.02.01 13:24  
remcurrence:
Thank you for your advice. The seller has since responded.
Awesome, thanks for reporting back, hope it works out well
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