Profiles Problem, saved chart being deleted if expert advisor on it

 

Hello,


I'm having a very strange problem with my MT5 terminal. When I customize a template to save my workspace for when I close and reopen the MT5, the charts get saved as usual, except for those with expert advisors on it.

Investigating the problem, I've found that in my "<platformID>/profiles/Charts/<profileName>" the chart01.chr file gets successfully generated and added to the order.wnd file, but if I close the platform every *.chr file with an expert attached get deleted.

Big headache, can't figure out the reason.


Any suggestions anyone? Or how can I contact helpdesk?

 

Not very clear, customize a template ?

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We therefore attach great importance to all user reports about issues in our programs and try to answer each one of them. - - Category: general
 

investigating more on the problem, it looks like it's my specific expert advisor that makes that single chart in the template not Saveable.

I'll write to service desk, thanks

Reason: