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URGENT: Cannot deposit funds or reset password (Registered via Google) - Need Help

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Welcome to the MQL5 community,

I am facing a serious technical problem with my account and I need help from the community or moderators.

My account email address is: <email was deleted by moderator>

This is my problem:
1. I registered my account using Google login, so I don't have a traditional MQL5 password.
2. I am trying to hire a developer in the freelance work department (Application number: 252791).
3. When I try to deposit money to pay the developer, the system asks me to verify my phone number in my security settings.
4. When I try to save my phone number, it asks me for my "current password".
5. I tried using the "Forgot Password" option several times. I receive the first email containing a confirmation link, but when I click on it, the page opens completely blank. I never receive the second email containing the new password.
6. I also noticed that I may have two accounts linked to my email (MQL5.community and MQL5.com), which may be the cause of this conflict.

I have tried to connect to the MQL5 Helper bot, but it keeps going in circles and does not allow me to create a support ticket.

Can any of the moderators or experienced users help me? How can I set a password or verify my phone number to complete the payment process?

Any help would be greatly appreciated.

Since you registered through Google, you may not have a traditional MQL5 password. Normally, the password recovery system should allow you to establish one.

You can try the recovery page directly:
https://www.mql5.com/en/auth_forgotten

Since the confirmation link opens a blank page, I would also try another browser or incognito mode, making sure you are logged out of MQL5 first.

If the problem continues, you really need assistance from the MQL5 Service Desk. Forum moderators generally don't have access to account authentication, payment verification or password recovery systems, so there is very little they can do in this situation.

You can try the official contact page:
https://www.mql5.com/en/contact

I would also recommend removing your email address from your public post for security reasons.

Unfortunately, if the automated support system isn't allowing you to create a ticket, there probably isn't much the community can do beyond suggesting troubleshooting steps.

Many users are changing the passwords without problem at all, for example:
https://www.mql5.com/en/auth_forgotten 

One user reported that he fixed same issue by himself, for example:

Forum on trading, automated trading systems and testing trading strategies

I didn't receive the email with the password.

Juan Antonio Rojo Pereira, 2026.11.10 12:37

I checked adding the email address to the Gmail whitelist, and I also left some time to try again, and finally I received the email with the password. Thank you all for your time in helping me.

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