ForumSections

Account

New comment

Hello,

I have a problem with MetaTrader 5.

When I log in to account <...> on the <...>, the “Trade” and “History” tabs are completely missing from the Toolbox/Terminal window.

The account is connected successfully and data is being received from the server.

On another MT5 account on the same computer, the “Trade” and “History” tabs are displayed normally.

I have already restarted and reinstalled MetaTrader 5, but the problem remains only with account <...>.

Could this be caused by the broker/server account configuration, account permissions, or a specific access mode?

Thank you very much for your help.

Viktor Gossen:

Hello,

I have a problem with MetaTrader 5.

When I log in to account <...> on the <...>, the “Trade” and “History” tabs are completely missing from the Toolbox/Terminal window.

The account is connected successfully and data is being received from the server.

On another MT5 account on the same computer, the “Trade” and “History” tabs are displayed normally.

I have already restarted and reinstalled MetaTrader 5, but the problem remains only with account <...>.

Could this be caused by the broker/server account configuration, account permissions, or a specific access mode?

Thank you very much for your help.

Hello Viktor,

The Trade and History tabs normally disappear when MetaTrader 5 does not have a properly established connection to a trading account.

Even though you are receiving market data, this does not necessarily confirm that the trading account itself has authenticated successfully.

I would suggest checking the following:

  1. Open the Toolbox (Ctrl+T), select the Journal tab, and check for any authorization or connection errors immediately after logging in.

  2. Confirm that you are connecting to the correct broker server using the correct account credentials.

  3. Verify whether you are using the master password or investor (read-only) password.

  4. If the Journal confirms successful authentication, contact BeyondIQCapital and ask them to verify the account status and server-side configuration.

Since your other MT5 account works normally on the same computer, and reinstalling the platform has not resolved the issue, I would focus on the account authentication and broker configuration before investigating the installation further.


Viktor Gossen:
When I log in to account <...> on the <...>, the “Trade” and “History” tabs are completely missing from the Toolbox/Terminal window.

There is one way ... but I am not sure - it will help or not (I am using it from time to time and it helps me for example):

Forum on trading, automated trading systems and testing trading strategies

MT5 view settings

Alain Verleyen, 2017.10.21 18:25

I had similar problem and solve it this way :

  1. Terminal started. 
  2. File menu->Open Data Folder
  3. Double click on "Config" to open the folder.
  4. Close the MT5 terminal.
  5. Delete the file Terminal.ini
  6. Restart your Terminal, problem should be fixed (you could have to set your toolbars/windows as you like the first time).

New comment