contacting for financial problem

[Wasim2026]

I'm trying to reach out for financial problem at service desk but no reply at all , my account financial opertaions are limited and I need to run MQL VPS as soon as possible 

any help ?

[Oleksandr Medviediev]

Wasim2026:
I'm trying to reach out for financial problem at service desk but no reply at all , my account financial opertaions are limited and I need to run MQL VPS as soon as possible 

any help ?

You must contact Service Desk , as this type of support is strictly not handled through the forum.

Follow the prompts in the chatbot in the correct order. The system will eventually allow you to submit a ticket to speak with a support agent.

https://www.mql5.com/en/contact

[Wasim2026]

I did open service desk ticket , it's been 1 day now and no reply , and I'm in a need to activate my VPS :/

[Eleni Anna Branou]

Wasim2026 #:
I did open service desk ticket , it's been 1 day now and no reply , and I'm in a need to activate my VPS :/

The Service Desk usually replies within a week.

Yesterday was a Sunday and today is a holiday in Cyprus, so you should wait a bit longer.

[Marzena Maria Szmit]

Wasim2026 #:
I did open service desk ticket , it's been 1 day now and no reply , and I'm in a need to activate my VPS :/

Hi

Open a new ticket on Service Desk, add your message, and you should receive a reply within 2 to 3 days.

When a service has a many users, response times are usually longer than when contacting a seller directly. Also, most financial companies do not work on weekends.

In short, if you have already sent your message, just wait patiently for a response from MQL5.

Best Regards