Balance account not sync between mt4 and mql5

 
Hallo everyone.. i need help.. Balance one of my signal suddently not sync with MT4 on vps. I am already change the password [investor], and still no change. This signal already has subscriber. Thank you
 

Hello,

I transferred funds to my MQL5 account, but I am having a problem with withdrawal/activation.

Please help me verify and activate my account and explain what is required to complete the withdrawal process.

Thank you.